Hospitality Assistant

Searcys; City of Westminster; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

50% discount across Searcys venues

Pension scheme enrolment

Up to 38 days annual leave

Discount portal access

Employee assistance programme

Meals on shift

Cycle to work scheme

Birthday day off

Volunteer day

Job summary

Searcys is seeking a Hospitality Assistant to support the Retail Manager and Retail Supervisor at 116 Pall Mall – Institute of Directors in London. You will help deliver seamless service across the department and ensure guests are served to the highest standards according to Searcys procedures.

The role involves welcoming guests, delivering exceptional service, and maintaining high levels of cleanliness and stock.

Qualifications

• Excellent product knowledge (food/beverage)
• Takes the initiative
• Supportive / Team player
• Excellent customer care skills

Responsibilities

• Welcome customers on arrival in a friendly and hospitable manner
• Deliver exceptional customer service to all clients and guests
• Abide by company policies and departmental procedures/trainings
• Maintain stock levels and display rotations
• Answer questions about menu items, ingredients and pricing
• Take orders and prepare/deliver food & drinks as needed
• Clear tables, set up rooms and replenish stations
• Follow opening/closing procedures and departmental guidelines
• Handle customer complaints professionally and refer to the manager as needed
• Maintain cleanliness and health & safety standards as described in policy
• Present a professional appearance according to dress code

Skills

Excellent product knowledge

Initiative

Team player

Customer care

Job description

Searcysare looking for a Hospitality Assistant,to work in our prestigious venue116 Pall Mall - Institute of Directors. As the Hospitality Assistant you will assist the Retail Manager and Retail Supervisor to deliver seamless service to all areas of the department, serving guests to the highest standard and according to Searcy’s procedures and policies.

116 Pall Mall is a stunning Georgian venue dating back to 1820 in the heart of London. Originally designed by John Nash, the architect behind Marble Arch and Brighton Pavilion;

This venue is one of our flagship sites based on Pall Mall with a vast array of decadent event spaces.

As a Hospitality Assistant you will receive the following industry leading benefits:

• 50% discount across Searcys venues
• Enrolment into the Searcys pension scheme
• Up to 38days annual leave (dependant on job role)
• Access to everyday discounts and communication portal
• Employee assistance programme
• Meals provided on shift when working within one of our venue
• Cycle to work scheme
• Your birthday off to celebrate in style
• A day off to volunteer / give back to the charity of your choice

Job Description

The Hospitality assistant will be supporting and monitoring and serving all food and drinks to customers/clients/guest and clearing throughout the event.

Job Type: 0 hour contract / Flexible Contract

Responsibilities:

• Welcome customers on arrival, greeting them on a friendly and hospitable manner
• Deliver exceptional customer service to all clients, ensuring a high level of customer satisfaction
• Abide by company policies and departmental procedures/trainings
• Ensure good levels of stock are displayed and kept on record, maintaining good stock rotation throughout the day
• Answers questions about menu items, ingredients, and pricing
• Takes customers' orders for food and drink and prepare and/or deliver them, whenever necessary and instructed by line manager
• Clear table, set up room and replenish stations according to department procedures and manager instructions
• Follow departmental procedures when carrying out opening/closing duties
• Deal effectively and courteously with customer complaints, and to refer them to the line manager, if necessary
• Maintain a high level of cleanliness and follow all Health, Hygiene and Safety requirements as described in the Searcy Health & Safety Policy
• Maintain composure in a fast-paced environment while responding urgently and appropriately to any concerns
• Present in professional appearance and according to provided dress code.

Qualifications

• Excellent product knowledge (food/beverage)
• Takes the initiative
• Supportive / Team player
• Excellent customer care skills

Additional Information

We are the oldest caterer in the UK, having been founded in 1847, working with us will give you an opportunity to be part of some of London’s most prestigious events, gaining insights and mentoring from skilled and experienced colleagues, as well as getting a chance to be part of a storied legacy in the hospitality industry.

A career at Searcys means you are part of something special, we are an employer with a rich history, and an established reputation which will provide you with an enormous sense of pride and belonging.

To find out more on the rich history of Searcys, please visit our website at www.searcys.co.uk