Hotel Receptionist

Searcys; Greater London; Sur place; GBP 19 000 - 23 000; Temps partiel

Avantages offerts par ce poste

Venue discount across Searcys venues

Pension scheme enrollment

Up to 38 days annual leave

Enhanced maternity/paternity leave

Discount portal access

Mental Health First Aiders & EAP

Meals provided on shift

Birthday off

Résumé du poste

30 Euston Square, a prestigious Searcys venue in central London, is seeking a part-time Hotel Receptionist (16 hours/week). The role involves welcoming guests, check-ins, and handling enquiries with a focus on outstanding service. Benefits include a generous annual leave policy, pension, staff discounts, and shift meals.

Morning and evening shifts are available, with a salary of £14.80 per hour. You will be part of a team delivering world-class hospitality at a historic venue, contributing to

Qualifications

• Excellent product knowledge.
• Customer service mindset and professional demeanour.
• Ability to manage busy front-desk environment.

Responsabilités

• Welcoming guests warmly and checking them in for events and overnight stays.
• Answering calls promptly and directing inquiries to the appropriate team.
• Managing guest records with accuracy and confidentiality.
• Handling guest payments and processing room and service charges.
• Coordinating with housekeeping and maintenance to resolve issues.
• Promoting hotel facilities and upselling where appropriate.
• Ensuring reception area is clean, tidy and presentable at all times.
• Training new staff and maintaining standards per the Searcys Handbook.

Connaissances

Excellent product knowledge

Description du poste

30 Euston Square is a Grade II* listed award-winning events venue in a perfect central London location. From meeting and conference spaces to private dining and rooftop terraces, the venue offers an iconic setting for any occasion.

This venue is unique to Searcys as is the only property within the estate that is home to a selection of boutique bedrooms.

As a Hotel Receptionist, you will receive the following industry-leading benefits:

• 50% discount across Searcys venues
• Enrolment into the Searcys pension scheme
• Up to 38days annual leave (dependent on job role)
• Enhanced Maternity and Paternity Leave
• Access to everyday discounts and communication portal
• Employee assistance program and qualified Mental Health First Aiders
• Meals are provided on shift when working within one of our venues
• Your birthday off to celebrate in style
• A day off to volunteer/give back to the charity of your choice
• A wide selection of Searcys ibelong Events.

Job Description

Job Type: Part time, 16hrs a week

Morning and evening shift rotation, more hours may be available depending on business needs

Salary: £14.80 per hour

Main Purpose:
The Reception team serves as the first point of contact for all guests and visitors to the RCGP. We are
committed to providing the highest level of customer service in all our actions.

Key Responsibilities:

• Maintaining a positive culture throughout the department
• Maintaining the highest level of service to consistently exceed guest expectations
• Warmly welcoming all visitors and guests - Ensure eye contact and a smile at all times.
• Ensuring everyone is aware of forthcoming daily events being held in the venue
• Dealing with visitor enquiries/requests.
• Assisting in handling visitor passes and directing visitors as appropriate
• Issue Searcys day passes, Members passes and Gym passes
• Answering all calls within 3 rings and attending to voicemails as soon as possible
• Receiving and transferring telephone calls (internal).
• To respond to e-mails as soon as possible no later than 12 hours after receiving it.
• Taking bedroom reservations on the Guestlinebooking system for individual and group guests viaphone, email, or in-person
• Check-in and out overnight guests, individual and group
• Obtaining and maintaining complete and accurate guest records of address and contact details asrequired by UK law
• Advising the housekeeping department of all changes in allocation or occupancy as well as anyspecial requests for overnight guests
• Liaising with the engineering and IT teams to log, follow up and resolve any issues noted or reportedby guests or colleagues in the bedrooms or at the desk
• Promoting bedroom facilities on check-out for future bookings
• Ensuring all charges are posted correctly to guests' accounts
• Taking payments for overnight stays for individual guests and assuring those are posted correctly
• Taking payments for additional services like extra breakfastsand assuringthose are posted correctly
• Being fully aware of cash handling policies and cashing up procedures and adhering to them at alltimes
• Being fully aware of all available rates and promotions for college members
• Being fully aware of all corporate memberships and the associated benefits
• Maintaining a good knowledge of all products and services available to overnight guests and dayvisitors within 30 Euston Square as well as Searcys
• Ensuring all guest feedback and complaints are dealt with in a professional and friendly manner
• advising the DM and/or Reception Manager of the outcome or asking for assistance.
• Covering the Exams reception Desk as and when necessary
• Ensure the Members Lounge checklist is completed daily
• Ensuring the desk and reception areas are presentable at all times.
• Liaising with colleagues of all other departments to ensure a smooth running of the operation and toensure full guest satisfaction
• Assist with training of new staff
• Being fully aware of all standards and procedures as outlined in the Searcys Handbook andadhering to them at all times
• Being fully aware of all standards and procedures for the reception department as laid out by theReception and Accommodation Manager and adhering to them at all times
• To undertake any reasonable requests made of you by the company including flexibility in hours,location and responsibilities.

Qualifications

Skills required:

Excellent product knowledge

Additional Information

We are the oldest caterer in the UK, founded in 1847. Working with us means being part of London’s most prestigious events and some of the country's most iconic venues. You’ll gain valuable experience and mentoring from skilled colleagues and have a chance to write your own chapter in our celebrated history.

A career at Searcys means being part of something special. With our rich heritage, and ever-growing business, we will be delighted if you join us – a company with a strong sense of pride and belonging.

To find out more on the rich history of Searcys, please visit our website at www.searcys.co.uk