Hotel Receptionist

IBIS; Cambridge; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in hospitality is seeking a Receptionist who is passionate about creating memorable experiences for guests. This role involves welcoming guests, managing reservations, and ensuring high-quality service. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to thrive under pressure. Join a supportive team culture where you can grow and develop your career in hospitality. Enjoy competitive benefits, including discounts on hotel stays and opportunities for career advancement. If you love making people feel welcome, this position is perfect for you!

Benefits

Competitive salary

Pension

Additional holidays with service

Discount Card for Accor Hotels Worldwide

Complimentary stays in UK hotels

Opportunities for career growth

Apprenticeship opportunities

One-night stay experience

Supportive work environment

Qualifications

• Friendly personality with a passion for hospitality.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Welcome guests and ensure excellent service.
• Handle guest registrations, payments, and queries.
• Maintain a clean and organized work area.

Skills

Guest-focused personality

Strong communication skills

Problem-solving mindset

Ability to cope well under pressure

Education

Experience in hospitality

Job description

Company Description

Our mission at Ibis Cambridge Central Station is to create memorable moments for our guests, by connecting hearts from arrival to farewell. If you have a passion for hospitality and love making people feel welcome, we want YOU to be part of our Team.

Job Description
As our next Receptionist, you will:

1. Welcome guests to the hotel and ensure service is handled excellently.
2. Register guests and process payments.
3. Update guest information in the system.
4. Take and confirm reservations for guests.
5. Answer any queries guests may have regarding in-house facilities and local tourist information.
6. Deliver excellent service to customers and ensure quality standards are consistently met.
7. Maintain clean and organized work areas.
8. Handle guest complaints and remarks promptly, providing timely responses.
9. Pay close attention to detail and ensure quality in all aspects of your work.
10. Be open to embracing change and adapting to new circumstances.

What Are We Looking For?

1. A friendly, guest-focused personality with a passion for hospitality.
2. Experience in hospitality is preferred but not required.
3. Ability to work independently and manage shifts responsibly.
4. Strong communication skills and a problem-solving mindset.
5. Ability to cope well under pressure.
6. Availability to work weekdays and weekends.

Why Join Us?

1. Competitive salary and benefits package, including pension, additional holidays with service, a “Recommend a Friend” program and Employee Advisory Service.
2. Flexible rota.
3. Discount Card for Accor Hotels Worldwide.
4. Complimentary stays in UK hotels (Free Bonus Breaks Vouchers, subject to availability and T&C).
5. Opportunities for career growth and international development.
6. Apprenticeship opportunities.
7. A one-night stay experience to help you understand guest needs.
8. A supportive work environment with an engaging team culture.

A little more information:

To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.

By joining us as a Receptionist, you will become part of a friendly team of 40 talents.

To ensure you can best welcome and care for our guests you will need to be fluent in English.

Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.

Ready to discover more? Get in touch with us. We would love to hear from you.
One more thing…

By working at the Ibis Cambridge Central Station, you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.