House Host

Locke Hotels; Cambridge; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a House Host who excels in creating memorable experiences for guests. This entry-level position is perfect for those with a passion for customer service and a knack for organization. As a key member of the reception team, you will be the friendly face that guests rely on, ensuring their stay is seamless and enjoyable. You'll manage reservations, assist with queries, and actively seek opportunities to enhance guest satisfaction. If you thrive in a dynamic environment and love making people feel at home, this is the perfect role for you.

Qualifications

• Experience in a customer-facing role is essential.
• Strong grasp of spoken and written English is required.

Responsibilities

• Create welcoming experiences for guests from arrival to departure.
• Manage reservations and handle guest queries with a can-do attitude.

Skills

Customer Service

Sales Ability

Organizational Skills

Attention to Detail

Decision Making

Influencing Skills

IT Systems Confidence

Spoken and Written English

Tools

Microsoft Office

Job description

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Are you a natural host? A people person with next-level organisational skills? Do you get a kick from creating a seamless, welcoming experience?

Reporting to the Assistant General Manager, you’ll be a key member of the reception team and the face of the Locke brand. It’ll be up to you to make our guests feel at home from the minute they arrive, until the minute they leave (if they can bring themselves to do that…).

What it looks like..

• Creating tell-your-mates experiences that makes guests want to keep coming back
• Being an authority on local goings-on and inspiring guests with new ideas
• Being a friendly face and go-to person for guests, contractors and visitors
• Managing reservations and queries online, by email, on the phone and in person with a can-do attitude
• Being empowered to use your initiative when dealing with guest complaints or operational challenges
• Being an active member of the team in meetings and development sessions
• Supporting the management team in ensuring our apartments stay looking fresh
• Liaising with contractors and suppliers
• Being happy working both on your own and as part of a team
• Taking payments and reconciling the books at the end of the day
• Actively looking for opportunities to grow revenue and occupancy
• Identifying upselling opportunities
  
  

What You Will Need...

• Experience in a customer-facing role
• Intuitive customer service
• Natural influencing skills with a knack for managing expectations
• Proven sales ability
• Reliable decision-making
• Confidence to act quickly and take smart risks based on insight
• Strong grasp of spoken and written English
• Impeccable attention to detail
  
  

Confidence using IT systems and software (including Microsoft Office)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

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