Hotel Porter / Concierge – Wiltshire – 5 Star Hotel, excellent hours – Live In Available

Taste Hospitality Recruitment Limited; England; On-site; GBP 3,000 - 3,600; Full time

Benefits offered by this job

30 days holiday per annum

Gym and swimming pool access

Hotel stay and food discounts

Enhanced pension scheme

Free meals on duty

On-site parking

Uniform provided

Job summary

Taste Hospitality Recruitment Limited is recruiting a Hotel Porter for a 5 Star country house hotel in Wiltshire. The role is front-of-house, with shifts from 7am–3pm, 9/10am–5/6pm, and 2/3pm–10/11pm on a rota basis, offering a chance to deliver an exceptional guest experience.

Benefits include 30 days’ holiday, gym and pool access, staff discounts, enhanced pension, free meals on duty, on-site parking, uniform provided, and an attractive service charge of around £300 per month.

Qualifications

• Previous experience in a customer-facing hospitality role.
• Well presented and confident communicating with guests.
• A full driving licence would be beneficial.

Responsibilities

• Welcome guests on arrival and assist with luggage.
• Escort guests to bedrooms and introduce them to facilities.
• Provide a friendly and professional concierge service.
• Assist guests with enquiries and local information.
• Help arrange taxis and support guest transport requirements.
• Maintain the appearance of the entrance, reception and other guest-facing areas.
• Work closely with Reception and the wider front-of-house team.
• Deliver attentive, personalised service throughout the guest journey.

Skills

Customer-facing hospitality

Job description

We’re recruiting a Hotel Porter to join the front-of-house team at an impressive 5 Star country house hotel in Wiltshire, offering a fantastic opportunity to work within a luxury hospitality environment where delivering an exceptional guest experience is at the heart of everything.

Shifts are excellent and will be 7am to 3pm, 9/10am to 5/6pm and then 2/3pm to 10/11pm and are there mostly day day.

Please note: We are unable to offer sponsorship for this role and candidates must have the right to work in the UK without visa sponsorship. If you require Sponsorship please do not apply, thank you.

Set within beautiful countryside, this prestigious hotel combines elegant surroundings with warm, attentive service. From the moment guests arrive, the team plays an important part in making their stay special, and the Hotel Porter is one of the first people they’ll meet.

This is a varied, hands-on role for someone who enjoys looking after people, takes pride in their appearance and genuinely enjoys making guests feel welcome.

• Approximately £300 per month in additional service charge
• 30 days’ holiday per annum
• Use of the hotel’s gym and swimming pool
• Discounts on hotel stays and food
• Enhanced pension scheme
• Free meals whilst on duty
• Free on-site parking
• Uniform provided

As Hotel Porter, you’ll be a key member of the front-of-house team, helping guests throughout their stay and ensuring everything runs smoothly from arrival to departure.

Working on a rota basis, shifts will include early, middle and late patterns, giving you experience across different aspects of the hotel’s operation.

As Hotel Porter you will:

• Welcome guests on arrival and assist with luggage
• Escort guests to their bedrooms and introduce them to the hotel’s facilities
• Provide a friendly and professional concierge service
• Assist guests with enquiries, requests and local information
• Help arrange taxis and support guest transport requirements
• Maintain the appearance of the entrance, reception and other guest‑facing areas
• Work closely with Reception and the wider front‑of‑house team
• Deliver attentive, personalised service throughout the guest journey

The ideal candidate will have previous experience in a customer‑facing hospitality role, although a positive attitude and genuine enthusiasm for guest service are just as important.

You’ll be approachable, well presented and confident communicating with guests, with a willingness to go the extra mile to make their experience memorable. A full driving licence would also be beneficial.

This is a great opportunity to join a beautiful 5 Star hotel, working within a professional and welcoming team while enjoying excellent staff benefits and the chance to develop your hospitality career.

Due to the number of applicants received, unfortunately we are unable to reply individually to each. Should your application be suitable for the role, then you’ll hear from us within 48 hours, thank you.

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Company Registration Number: 06694061
VAT Number: 939 6931 67

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