Hotel Operations Manager

Millennium Hotels; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Meals on duty

Free laundry and dry cleaning

Employee discounts on accommodation

Life assurance

Season ticket loan

Training and development opportunities

Team events and wellbeing initiatives

Job summary

Copthorne Tara Hotel London Kensington, a busy four-star property in Kensington, seeks an experienced Operations Manager to lead day-to-day hotel operations. You will oversee Rooms, Food & Beverage, and related functions, deputise for the General Manager, and drive service quality and operational performance across the business.

The role requires a visible, hands-on leader with a track record in high-volume hotel environments, strong people management, and the ability to align departments to

Qualifications

• Proven senior hotel operations experience in a leadership role.
• Strong background across Rooms and Food & Beverage operations.
• Commercially aware with ability to balance service delivery and costs.
• Visible, hands-on leader who can influence and drive performance.
• Excellent organisational and communication skills.
• Experience in performance management and cross-department leadership.
• Good understanding of hotel compliance, health & safety, and people management.

Responsibilities

• Support and oversee day-to-day hotel operations across key departments.
• Deputise for the General Manager and lead in their absence.
• Drive productivity, service quality, guest satisfaction, and financial performance.
• Collaborate with Heads of Department to maintain high standards in Rooms and F&B.
• Monitor trends, standards, and systems to keep the hotel competitive.
• Support budgets, business plans, and operational objectives.
• Help control labour and operating costs in line with the budget.
• Lead by example to foster a positive, guest-focused culture.

Skills

Senior leadership

Hotel operations expertise

Guest-focused

Commercial awareness

People leadership

Cross-department collaboration

On-floor presence

Job description

Operations Manager

Copthorne Tara Hotel London Kensington

Copthorne Tara Hotel London Kensington is seeking a high-impact, experienced Operations Manager to help lead and strengthen the day-to-day running of the hotel.

This is not a passive support role — it is a key leadership opportunity for someone who can drive operational excellence, elevate standards, and support the General Manager in delivering strong commercial and guest-focused results across the business.

With responsibility across Rooms Division, Food & Beverage, and wider hotel operations, this role is ideal for a visible, hands‑on leader who thrives in a fast-paced, complex environment and knows how to bring departments together to deliver a seamless guest experience. The role also supports the General Manager in overseeing operational performance and deputising in their absence. Operations Manager

We are looking for someone who can:

• Lead from the front and maintain strong operational control across the hotel
• Drive standards, productivity, service, and profitability
• Build strong relationships across departments and create a culture of teamwork and accountability
• Support Heads of Department to improve performance and guest satisfaction
• Help shape a consistent, well‑run, commercially focused operation

Key Responsibilities

• Support and oversee the day-to-day operation of the hotel across key departments
• Deputise for the General Manager and take responsibility for hotel operations in their absence
• Drive productivity, service quality, guest satisfaction, and financial performance
• Work closely with Heads of Department to maintain high standards across Rooms and Food & Beverage
• Monitor operational trends, standards, and systems to ensure the hotel remains competitive
• Support the delivery of budgets, business plans, and operational objectives
• Help control labour and operating costs in line with budget expectations
• Lead by example in creating a positive, guest-focused and professional culture
• Chair meetings and support the Executive team in achieving key business goals
• Ensure departments are effectively planned, organised, and aligned with the needs of the business
• Promote teamwork and communication across all departments
• Support service improvements, operational initiatives, and changes in procedure where needed
• Oversee guest complaint handling and ensure follow-up actions are completed effectively
• Ensure hotel procedures, standards, and reporting requirements are followed consistently Operations Manager

What We’re Looking For

• Proven experience in a senior hotel operations role, ideally as an Operations Manager, Hotel Manager, or senior departmental leader
• Strong background in hotel operations, with exposure to both Rooms and Food & Beverage
• Commercially aware, with the ability to balance service delivery with cost control and business performance
• A confident and credible leader who can influence, support, and challenge where needed
• Strong presence on the floor — visible, hands‑on, and guest-focused
• Ability to lead in a fast‑paced, high‑volume environment
• Excellent organisational and communication skills
• Experience in performance management, team development, and cross‑departmental leadership
• Good understanding of hotel compliance, health & safety, and people management responsibilities
• Resilient, adaptable, and comfortable managing change and operational pressure

People Leadership

This role plays a key part in supporting and developing the wider hotel team. You will be expected to work closely with Heads of Department, promote employee engagement, support training and development, and help ensure effective people management practices across the hotel.

You will also work in liaison with HR on matters such as recruitment, payroll issues, investigations, disciplinary matters, attendance, and team performance, while helping to reduce turnover and strengthen team capability. Operations Manager

Health, Safety & Compliance

The Operations Manager will have an important role in maintaining a safe, compliant, and well‑managed hotel environment. This includes supporting Health & Safety compliance, risk awareness, fire safety responsibilities, security vigilance, incident reporting, and ensuring staff follow company procedures and legal requirements.

What We Offer

• A senior leadership opportunity in a busy, high‑profile London hotel
• Clear progression within an international hotel group
• Training, development, and apprenticeship opportunities
• Social events, wellbeing initiatives, and team activities
• Meals on duty
• Free laundry and dry cleaning
• Employee discounts on accommodation and F&B
• Interest‑free season ticket loan
• Life assurance
• Recommend a Friend Scheme
• Length of service‑related benefits and holiday increases

About the Hotel

Copthorne Tara Hotel London Kensington is a busy 4‑star hotel in the heart of Kensington, just moments from High Street Kensington station.

As one of London’s largest hotels, it offers a fast‑paced and varied environment, with significant Rooms and Food & Beverage operations, a strong Meetings & Events business, and a wide range of guest touchpoints across the property.

About the Group

Millennium Hotels and Resorts operates over 120 hotels worldwide, including 21 across Europe.

Our portfolio includes:

• Leng’s Collection
• M Social Collection
• Millennium Collection
• Copthorne Collection
• The Biltmore Mayfair

Equality & Right to Work

We are an equal opportunities employer. Applicants must have the right to live and work in the UK. Right‑to‑work checks will be conducted in line with UK legislation.