Hotel Operations Manager

Ethical Workforce; Greater London; On-site; GBP 71,000 - 97,000; Full time

Benefits offered by this job

Performance-related bonus

Career development

Excellent employee benefits

Senior leadership position

Job summary

Ethical Workforce in London is seeking an experienced Hotel Operations Manager to lead the day-to-day running of a premium hotel. You will drive guest experience, uphold high operational standards and deliver strong commercial results through effective leadership and strategic planning.

You will manage senior operational teams, develop people, monitor KPIs and budgets, and collaborate with the General Manager to shape service delivery and continuous improvement across all departments.

Qualifications

• Proven track record in senior hotel operations roles.
• Experience managing large teams across multiple departments.
• Strong budget, KPI and cost-control expertise.
• Excellent leadership and communication skills.

Responsibilities

• Oversee daily hotel operations ensuring high standards across departments.
• Lead and develop departmental managers and teams.
• Drive guest satisfaction and service excellence.
• Monitor KPIs, productivity and profitability.
• Manage budgets, labour and operational performance.
• Collaborate with GM on strategy and planning.
• Ensure health, safety and compliance.
• Support recruitment and staff development.
• Lead operational improvement initiatives.

Skills

Leadership

People management

Guest experience

Commercial awareness

Budgets & KPIs

Stakeholder management

Job description

We are looking for an experienced and commercially driven Hotel Operations Manager to join a hotel in London.

This is a senior leadership position for an accomplished hospitality professional who understands what it takes to deliver exceptional guest experiences, high operational standards and strong commercial results.

You will take responsibility for the smooth day-to-day operation of the hotel, working closely with the General Manager and senior leadership team to drive performance, develop people and continuously improve the guest journey.

Key Responsibilities

• Oversee the day-to-day operations of the hotel, ensuring consistently high standards across all departments.
• Lead, motivate and develop departmental managers and operational teams.
• Drive exceptional guest satisfaction and ensure outstanding service standards.
• Monitor and improve operational KPIs, productivity and profitability.
• Take responsibility for budgets, cost control, labour management and operational performance.
• Work closely with the General Manager and senior management team on business strategy and operational planning.
• Ensure compliance with health & safety, licensing, employment and operating standards.
• Monitor guest feedback and implement improvements where required.
• Develop and maintain effective SOPs and operational procedures.
• Identify opportunities to improve efficiency, revenue and overall hotel performance.
• Support recruitment, training, succession planning and employee development.
• Manage operational challenges confidently and provide effective solutions.
• Work collaboratively with Food & Beverage, Housekeeping, Front Office, Maintenance and other departments.
• Support hotel projects, refurbishments, new initiatives and continuous improvement programmes.

About You

We are looking for a proven hotel operator with significant experience in a senior operational management position.

You should have:

• Strong previous experience as a Hotel Operations Manager, Deputy General Manager, Hotel Manager or similar senior role.
• Extensive experience within the hotel/hospitality industry.
• A strong understanding of hotel operations across multiple departments.
• Proven experience managing and developing large teams.
• Strong commercial awareness with experience of budgets, KPIs and cost control.
• Excellent leadership and people-management skills.
• A genuine passion for guest experience and service excellence.
• Strong problem-solving and decision-making abilities.
• Excellent communication and stakeholder-management skills.
• The ability to remain calm and effective in a fast-paced hotel environment.
• Strong knowledge of health, safety and operational compliance.
• Experience working within a quality-driven or premium/luxury hotel environment would be highly advantageous.

What We Offer

• £84,000 inc basic and bonus
• Performance-related bonus
• Senior leadership position
• Opportunity to influence and improve operations
• Career development and progression opportunities
• Excellent employee benefits

All applications will be treated with the strictest confidence.