Hotel Operations Manager

Jobs4; Greater London; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Performance-related bonus

Senior leadership role

Career development

Excellent employee benefits

Job summary

Jobs4 in London seeks an experienced and commercially driven Hotel Operations Manager to lead a prestigious hotel, delivering exceptional guest experiences and maintaining high operational standards. You will partner with the General Manager and senior leadership to drive performance, develop people, and continuously improve the guest journey across all departments.

In this senior role you will oversee operations, manage budgets, monitor KPIs and work across Food & Beverage, Housekeeping, Front

Qualifications

• Senior operational management experience in hotel/hospitality.
• Strong budgeting, KPI and cost-control capability.
• Proven track record managing large teams.
• Commitment to guest experience and service excellence.

Responsibilities

• Oversee day-to-day hotel operations ensuring consistently high standards across all departments.
• Lead, motivate and develop departmental managers and operational teams.
• Drive guest satisfaction and ensure outstanding service standards.
• Monitor and improve operational KPIs, productivity and profitability.
• Take responsibility for budgets, cost control, labour management and performance.
• Collaborate with General Manager on business strategy and planning.
• Ensure compliance with health, safety, licensing and employment standards.
• Support recruitment, training and succession planning across departments.
• Develop and maintain SOPs and operational procedures.

Skills

Leadership

Budgeting

KPIs

People management

Guest experience

Stakeholder management

Problem solving

Communication

Health & safety

Operational excellence

Job description

Job Description

Operations Manager

The Opportunity

We are looking for an experienced and commercially driven Hotel Operations Manager to join a hotel in London.

This is a senior leadership position for an accomplished hospitality professional who understands what it takes to deliver exceptional guest experiences, high operational standards and strong commercial results.

You will take responsibility for the hotel's smooth day-to-day operation, working closely with the General Manager and senior leadership team to drive performance, develop people, and continuously improve the guest journey.

Key Responsibilities

• Oversee the day-to-day operations of the hotel, ensuring consistently high standards across all departments.
• Lead, motivate and develop departmental managers and operational teams.
• Drive exceptional guest satisfaction and ensure outstanding service standards.
• Monitor and improve operational KPIs, productivity and profitability.
• Take responsibility for budgets, cost control, labour management and operational performance.
• Work closely with the General Manager and senior management team on business strategy and operational planning.
• Ensure compliance with health & safety, licensing, employment and operating standards.
• Monitor guest feedback and implement improvements where required.
• Develop and maintain effective SOPs and operational procedures.
• Identify opportunities to improve efficiency, revenue and overall hotel performance.
• Support recruitment, training, succession planning and employee development.
• Manage operational challenges confidently and provide effective solutions.
• Work collaboratively with Food & Beverage, Housekeeping, Front Office, Maintenance and other departments.
• Support hotel projects, refurbishments, new initiatives and continuous improvement programmes.

About You

We are looking for a proven hotel operator with significant experience in a senior operational management position.

You should have:

• Strong previous experience as a Hotel Operations Manager, Deputy General Manager, Hotel Manager or similar senior role.
• Extensive experience within the hotel/hospitality industry.
• A strong understanding of hotel operations across multiple departments.
• Proven experience managing and developing large teams.
• Strong commercial awareness with experience of budgets, KPIs and cost control.
• Excellent leadership and people-management skills.
• A genuine passion for guest experience and service excellence.
• Strong problem-solving and decision-making abilities.
• Excellent communication and stakeholder-management skills.
• The ability to remain calm and effective in a fast-paced hotel environment.
• Strong knowledge of health, safety and operational compliance.
• Experience working within a quality-driven or premium/luxury hotel environment would be highly advantageous.

What We Offer

• Performance-related bonus
• Senior leadership position
• Opportunity to influence and improve operations
• Career development and progression opportunities
• Supportive senior management environment
• Excellent employee benefits

All applications will be processed confidentially with the utmost discretion.