Hotel Operations Manager

Millennium Hotel and Resorts UK; Greater London; On-site; GBP 75,000 - 110,000; Full time

Benefits offered by this job

Meals on duty

Free laundry and dry cleaning

Employee discounts on accommodation &F

Life assurance

Season ticket loan

Length of service benefits

Job summary

Millennium Hotel and Resorts UK is seeking an experienced Operations Manager for Copthorne Tara Hotel London Kensington. You will lead day-to-day hotel operations, drive standards, and deliver strong guest-focused results across Rooms, F&B, and related departments.

You will deputise for the General Manager, oversee budgets and performance, and foster a hands-on, collaborative culture in a fast-paced environment.

Qualifications

• Proven experience in a senior hotel operations role.
• Strong background in hotel operations across Rooms and F&B.
• Commercially aware with ability to balance service delivery with cost control.

Responsibilities

• Oversee day-to-day operation across key departments.
• Deputise for the General Manager when required and lead hotel operations in their absence.
• Drive productivity, service quality, guest satisfaction, and financial performance.
• Collaborate with Heads of Department to maintain high standards across rooms and F&B.
• Promote teamwork, discipline, and effective communication across departments.
• Support service improvements and operational initiatives while controlling labor and costs.

Skills

Senior operations

Leadership

Guest focus

Cost control

Communication

On-floor presence

Job description

Operations Manager Copthorne Tara Hotel London Kensington Copthorne Tara Hotel London Kensington is seeking a high-impact, experienced Operations Manager to help lead and strengthen the day-to-day running of the hotel. This is not a passive support role - it is a key leadership opportunity for someone who can drive operational excellence, elevate standards, and support the General Manager in delivering strong commercial and guest-focused results across the business. With responsibility across Rooms Division, Food & Beverage, and wider hotel operations, this role is ideal for a visible, hands-on leader who thrives in a fast-paced, complex environment and knows how to bring departments together to deliver a seamless guest experience. The role also supports the General Manager in overseeing operational performance and deputising in their absence.

Operations Manager

We are looking for someone who can:

• Lead from the front and maintain strong operational control across the hotel.
• Drive standards, productivity, service, and profitability.
• Build strong relationships across departments and create a culture of teamwork and accountability.
• Support Heads of Department to improve performance and guest satisfaction.
• Help shape a consistent, well-run, commercially focused operation.

Key Responsibilities

• Support and oversee the day-to-day operation of the hotel across key departments.
• Deputise for the General Manager and take responsibility for hotel operations in their absence.
• Drive productivity, service quality, guest satisfaction, and financial performance.
• Work closely with Heads of Department to maintain high standards across Rooms and Food & Beverage.
• Monitor operational trends, standards, and systems to ensure the hotel remains competitive.
• Support the delivery of budgets, business plans, and operational objectives.
• Help control labour and operating costs in line with budget expectations.
• Lead by example in creating a positive, guest-focused and professional culture.
• Chair meetings and support the Executive team in achieving key business goals.
• Ensure departments are effectively planned, organised, and aligned with the needs of the business.
• Promote teamwork and communication across all departments.
• Support service improvements, operational initiatives, and changes in procedure where needed.
• Oversee guest complaint handling and ensure follow-up actions are completed effectively.Ensure hotel procedures, standards, and reporting requirements are followed consistently.

What We're Looking For

• Proven experience in a senior hotel operations role, ideally as an Operations Manager, Hotel Manager, or senior departmental leader.
• Strong background in hotel operations, with exposure to both Rooms and Food & Beverage.
• Commercially aware, with the ability to balance service delivery with cost control and business performance.
• A confident and credible leader who can influence, support, and challenge where needed.
• Strong presence on the floor - visible, hands-on, and guest-focused.
• Ability to lead in a fast-paced, high-volume environment.
• Excellent organisational and communication skills.
• Experience in performance management, team development, and cross-departmental leadership.
• Good understanding of hotel compliance, health & safety, and people management responsibilities.
• Resilient, adaptable, and comfortable managing change and operational pressure.

People Leadership

This role plays a key part in supporting and developing the wider hotel team. You will be expected to work closely with Heads of Department, promote employee engagement, support training and development, and help ensure effective people management practices across the hotel. You will also work in liaison with HR on matters such as recruitment, payroll issues, investigations, disciplinary matters, attendance, and team performance, while helping to reduce turnover and strengthen team capability.

Health, Safety & Compliance

The Operations Manager will have an important role in maintaining a safe, compliant, and well-managed hotel environment. This includes supporting Health & Safety compliance, risk awareness, fire safety responsibilities, security vigilance, incident reporting, and ensuring staff follow company procedures and legal requirements.

What We Offer

• A senior leadership opportunity in a busy, high-profile London hotel.
• Clear progression within an international hotel group.
• Training, development, and apprenticeship opportunities.
• Social events, wellbeing initiatives, and team activities.
• Meals on duty.
• Free laundry and dry cleaning.
• Employee discounts on accommodation and F&B.
• Interest-free season ticket loan.
• Life assurance.
• Recommend a Friend Scheme.
• Length of service-related benefits and holiday increases.

About the Hotel

Copthorne Tara Hotel London Kensington is a busy 4-star hotel in the heart of Kensington, just moments from High Street Kensington station. As one of London's largest hotels, it offers a fast-paced and varied environment, with significant R