Hotel Operations Leader - Guest Experience & Team Mastery

THE PIG; Pensford; Remote; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Free staff stays

35% discount on food & treatments

Holiday up to 33 days

Critical illness & life cover

GP, physiotherapy & counselling

Learning & development

Team trips & incentives

Anniversary rewards

Job summary

THE PIG is seeking a House Manager to be the operational heartbeat of the hotel, guiding teams and shaping guest experiences. You will own the guest journey from arrival to departure, ensuring seamless collaboration across departments and delivering the warm, relaxed hospitality the brand is known for.

As a senior operations leader, you’ll drive guest satisfaction, team engagement, and commercial performance, with clear pathways to Deputy General Manager and Hotel Director roles within THE PIG.

Qualifications

• Hospitality leadership with hotel operations experience.
• Proven ability to lead and develop diverse teams.
• Strong attention to detail and guest service focus.
• Calm under pressure with problem-solving skills, exposure to OPERA or Fidelio desirable.

Responsibilities

• Oversee day-to-day hotel operations and guest journey.
• Lead reception, spa/treatments, grounds/maintenance, and night team.
• Collaborate with Hotel Director and Deputy GM to drive satisfaction and performance.
• Manage guest relations, service recovery and operational decisions.

Skills

Hotel management

Team leadership

Guest relations

Operational excellence

OPERA/Fidelio experience

Education

Hospitality management experience

Tools

OPERA PMS

Fidelio PMS

Job description

THE PIG is seeking a House Manager to be the operational heartbeat of the hotel, guiding teams and shaping guest experiences. You will own the guest journey from arrival to departure, ensuring seamless collaboration across departments and delivering the warm, relaxed hospitality the brand is known for.

As a senior operations leader, you’ll drive guest satisfaction, team engagement, and commercial performance, with clear pathways to Deputy General Manager and Hotel Director roles within THE PIG.