Hotel Operations Leader: Guest Experience & Team Growth

Whitbread PLC; United Kingdom; Remote; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Award-winning induction and training

Performance-related bonus scheme

Pension Scheme and Share Save Scheme

Whitbread Privilege Card 25% off in R餐

33 days annual leave

Perks at Work discounts

Job summary

Premier Inn Cobham is seeking an experienced Hotel Manager to lead our hospitality Dream Team and elevate guest satisfaction across all hotel operations. You will drive service excellence, coach and develop your team, and uphold Premier Inn's brand standards with passion and integrity.

As a hotel leader, you’ll oversee daily operations, manage health and safety, and spot commercial opportunities while maintaining the UK’s leading hotel experience for guests and colleagues alike.

Qualifications

• Proven experience leading hospitality teams.
• Strong customer service mindset.
• Commitment to safety and high standards.

Responsibilities

• Lead Front of House and Housekeeping teams to deliver exceptional service and brand standards.
• Oversee daily hotel operations including bar and kitchen to maintain top performance.
• Identify improvement opportunities and drive commercial results.
• Ensure safety, quality, and compliance across all hotel activities.

Skills

Leadership

Team management

Customer service

Communication

Job description

Premier Inn Cobham is seeking an experienced Hotel Manager to lead our hospitality Dream Team and elevate guest satisfaction across all hotel operations. You will drive service excellence, coach and develop your team, and uphold Premier Inn's brand standards with passion and integrity.

As a hotel leader, you’ll oversee daily operations, manage health and safety, and spot commercial opportunities while maintaining the UK’s leading hotel experience for guests and colleagues alike.