Hotel Manager: Lead Guest Experience & Team Excellence

Premier Inn; Swanley; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Induction training

Performance-related bonus scheme

Share Save Scheme

Whitbread Privilege Card (25% off in R

33 days annual leave

Perks at Work discounts

Job summary

Premier Inn in Swanley is seeking a Hotel Manager to lead a dedicated Dream Team and elevate guest satisfaction while upholding the brand’s high standards. You’ll be responsible for safety, daily hotel operations, and delivering exceptional service across front of house, housekeeping, and maintenance.

You will drive continuous improvement, spot commercial opportunities, and mentor your team to achieve outstanding outcomes in a fast-paced hospitality environment.

Qualifications

• Previous management experience in hospitality or similar where you led a team to success
• Strong leadership skills with a passion for customer service
• Excellent team management and communication skills with a warm, genuine approach to people
• Commitment to safety and maintaining high standards of service

Responsibilities

• Lead and motivate our team of Front of House, Housekeeping, Back of House and Maintenance to ensure outstanding service and compliance with our brand standards
• Work with the team to manage daily operations within the hotel, including the bar and kitchen, to keep us the UK’s number one
• Understand the bigger picture and what really matters in your hotel to drive improvement and spot commercial opportunities
• Ensure health and safety standards are met throughout the hotel and oversee food service operations to maintain our high-quality standards

Job description

Premier Inn in Swanley is seeking a Hotel Manager to lead a dedicated Dream Team and elevate guest satisfaction while upholding the brand’s high standards. You’ll be responsible for safety, daily hotel operations, and delivering exceptional service across front of house, housekeeping, and maintenance.

You will drive continuous improvement, spot commercial opportunities, and mentor your team to achieve outstanding outcomes in a fast-paced hospitality environment.