Hotel Operations Leader – Elevate Guest Experience & Team

Ashford International Hotel & Spa; Ashford; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Free health club membership

Discounts across The QHotelsCollection

Family & Friends discounts in hotels

Training & professional qualifications

Learning & development programs

Employee Assistance Program

Refer a friend scheme

Free parking

Job summary

Ashford International Hotel & Spa is seeking an experienced operational leader to oversee day-to-day hotel operations across F&B, housekeeping, front of house and maintenance. You will drive guest experience by building strong relationships with department heads and leading a high-performing team.

This role demands proven hospitality management experience, commercial acumen, and a true passion for our industry.

Qualifications

• Previous experience as a Manager, e.g., General Manager of a smaller property or F&B Operations Manager seeking step up into Operations Management.
• People management experience
• Commercially astute
• Strong knowledge of the hospitality industry and latest trends
• Highly passionate and driven about hospitality.

Responsibilities

• Oversee day-to-day hotel operations across multiple departments (F&B, housekeeping, kitchen, maintenance, front of house).
• Build strong relationships with Heads of Departments to ensure guest experience remains at the forefront.
• Lead and develop a high-performing team to deliver exceptional service and operational excellence.

Skills

People management

Leadership

Hospitality industry knowledge

Relationship building

Strategic thinking

Job description

Ashford International Hotel & Spa is seeking an experienced operational leader to oversee day-to-day hotel operations across F&B, housekeeping, front of house and maintenance. You will drive guest experience by building strong relationships with department heads and leading a high-performing team.

This role demands proven hospitality management experience, commercial acumen, and a true passion for our industry.