Hotel Operations Lead | Elevate Guest Experience & Team

Leonardo Hotels; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Staff room rates

Recognition program

Talent referral

Wellbeing calendar

Training programs

Job summary

Leonardo Royal Hotel London St Pauls is seeking an Operations Supervisor to lead our front-of-house and Master Apartments teams, ensuring tasks are performed to a high standard. You will supervise daily operations, coordinate restaurant and conference bookings, serve food and drinks with hospitality, and resolve guest queries promptly.

Flexibility to work varied shifts, including weekends, is essential for this role.

Qualifications

• Supervisory experience and willingness to take on more responsibility.
• Excellent communication and guest service skills.
• Flexibility to work varied shifts, including weekends.

Responsibilities

• Supervise operations team and Master Apartments.
• Prepare for daily business, restaurant and conference bookings.
• Provide food and drinks service and exemplary hospitality.
• Resolve guest complaints promptly.
• Maintain cash, till and POS procedures.

Skills

Supervisory

Communication

Flexibility

Customer service

Hospitality

Cash handling

Payments

Teamwork

Multitask

Guest complaints

Tools

POS systems

Job description

Leonardo Royal Hotel London St Pauls is seeking an Operations Supervisor to lead our front-of-house and Master Apartments teams, ensuring tasks are performed to a high standard. You will supervise daily operations, coordinate restaurant and conference bookings, serve food and drinks with hospitality, and resolve guest queries promptly.

Flexibility to work varied shifts, including weekends, is essential for this role.