Hotel Operations Deputy General Manager

DoubleTree by Hilton London Chelsea; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Meals on shift

Discounted hotel stays

Free hotel stays after long service

Apprenticeships funded

Annual leave entitlements

Job summary

Klarent Hospitality is recruiting for a Deputy General Manager at DoubleTree by Hilton London Chelsea. You will work with the General Manager to oversee operational excellence, guest satisfaction, and financial performance in a premier Chelsea location.

The role requires strong leadership, a background in hotel operations, and the ability to drive budgets, forecasts, and service standards across all departments. Competitive salary with annual bonus and progression opportunities.

Qualifications

• Must be passionate and willing to learn
• Strong leadership and team management experience
• Experience in hotel operations preferred, including budgeting and forecasting

Responsibilities

• Assist the General Manager to manage key property issues including capital projects and refurbishment
• Help develop realistic hotel budgets and long-term goals
• Lead and motivate Heads of Department to meet and exceed targets
• Respond to audits and drive continual improvement
• Coordinate service delivery across departments to meet guest expectations
• Ensure costs are controlled and action plans are taken to address issues
• Support succession planning and career development within the hotel team
• Act on guest feedback to improve outcomes and satisfaction
• Lead regular HOD briefings to align on priorities

Job description

Klarent Hospitality is recruiting for a Deputy General Manager at DoubleTree by Hilton London Chelsea. You will work with the General Manager to oversee operational excellence, guest satisfaction, and financial performance in a premier Chelsea location.

The role requires strong leadership, a background in hotel operations, and the ability to drive budgets, forecasts, and service standards across all departments. Competitive salary with annual bonus and progression opportunities.