Receptionist

DoubleTree by Hilton London - Chelsea; Greater London; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Staff meals on duty

Annual social events

Uniform provided

Learning opportunities

Employee assistance

Job summary

DoubleTree by Hilton London Chelsea is seeking a friendly Receptionist to join the front desk team at this Chelsea hotel. You will deliver exceptional guest service, handle check-in/check-out, and contribute to a welcoming atmosphere in a fast-paced environment.

The role requires a genuine passion for hospitality, a team player mindset, and solid IT skills to operate front desk systems. This permanent, full-time position offers varied shifts and staff benefits.

Qualifications

• Passion and willingness to learn.
• Exceptional customer service to make guests smile.
• Strong team player with collaborative attitude.
• Competent level of IT skills and familiarity with hotel systems.
• Ability to perform well in a fast-paced, high-pressure environment.

Responsibilities

• Check-In and Check-Out duties, ensuring smooth guest experience.
• Assist guests with queries in a timely, friendly manner.
• Demonstrate knowledge of room types, rates, packages and hotel services.
• Upsell hotel facilities and services to maximise occupancy and revenue.
• Maintain security, fire, health and safety compliance.

Skills

Willingness to learn

Customer service

Team player

IT proficiency

Work under pressure

Job description

Job Ref: AM15795
Branch: DoubleTree by Hilton London Chelsea
Location: DoubleTree by Hilton London Chelsea, London (South West)
Salary/Benefits: Competitive Salary, entry level position
Contract type: Permanent
Hours: Full Time
Shift pattern: Varies depending on business need, 5 out of 7 days
Hours per week: 40
Posted date: 21/09/2026
Closing date: 21/10/2026

We have an exciting opportunity for a Receptionist to join our dynamic team. If you thrive in a fast-paced environment and are ready to excite the world of hospitality, this is the job for you!

The Person

• Passionate and willingness to learn
• Exceptional customer service- someone who can make our guests smile
• A true team player
• A competent level of IT proficiency
• The ability to work under pressure

The Role

• As a receptionist, you will contribute to the cycle of the guest experience, providing excellent service from Check-In until Check-Out
• Assist with guest queries in a timely and efficient manner
• Demonstrate a knowledge of hotel room categories, room rate, packages and other general product knowledge
• Maximise room occupancy and use up-selling techniques to promote hotel services and facilities
• Ensuring a high level of compliance with hotel security, fire regulations and health and safety legislations

The Benefits

• Amazing discounts on food, drink and accommodation throughout the group
• Huge opportunities for Learning, Development and Progression
• Excellent rates for friends and family
• Employee Assistance Program
• Long Service AwardsRecognition Awards
• Refer a Friend Bonus
• Annual Social Events
• Staff Meals on duty
• Uniform provided

This Hotel is proudly managed by Klarent Hospitality.

We pride ourselves on Inspiring Leadership, Respect for our People, Commitment to Diversity & Inclusion and Encouraging Friendly Work Environments.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

To find out more, visit https://www.klarenthospitality.com.

Boasting a fantastic location at the acclaimed Imperial Wharf, the refurbished DoubleTree by Hilton Hotel London - Chelsea is an ideal base located in the heart of the prestigious area of Chelsea and outside of the congestion charge zone. Take a ten-minute walk to the eclectic cafes and chic boutiques of Kings Road and Chelsea Harbour. Watch a Premiership football match at the Chelsea and Fulham Football Clubs, or watch the Wimbledon Championship match during tennis season.