Hotel Deputy General Manager - Lead Guest Experience & Ops

DoubleTree by Hilton London - Chelsea; Greater London; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Referral incentives

Long service bonus

Free hotel stays

Discounted stays

Meals on shift

Development programs

Pension enrollment

Holiday entitlement

Job summary

Klarent Hospitality’s Imperial Wharf DoubleTree by Hilton Chelsea seeks a Deputy General Manager to partner with the General Manager in leading hotel operations and driving guest satisfaction. You will oversee key departments, mentor leaders, and ensure service excellence at every guest touchpoint.

You will develop budgets, forecast revenue, and steer strategic goals while maintaining brand standards. The role demands strong leadership, collaboration, and a passion for delivering exceptional

Qualifications

• Experience in Food and Beverage and/or Rooms Management.
• Experience in managing budgets, revenue proposals and forecasting results.
• Strong leadership skills to effectively manage and motivate the team.
• Good communication and grooming standards.
• Ability to work morning, afternoon/evening, and weekends.

Responsibilities

• Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer service; refurbishment).
• Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals.
• Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded.
• Respond to audits that are completed by the company to ensure continual improvement is achieved.
• Deputy GM will plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations.
• Comply and exceed hotel and company Service Standards.
• Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action.
• Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company.
• Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction.
• Hold regular briefings and communication meetings with the HOD team.

Skills

Leadership

Budgeting

Forecasting

Customer service

Team management

Job description

Klarent Hospitality’s Imperial Wharf DoubleTree by Hilton Chelsea seeks a Deputy General Manager to partner with the General Manager in leading hotel operations and driving guest satisfaction. You will oversee key departments, mentor leaders, and ensure service excellence at every guest touchpoint.

You will develop budgets, forecast revenue, and steer strategic goals while maintaining brand standards. The role demands strong leadership, collaboration, and a passion for delivering exceptional