Hotel Manager: Lead Team & Guest Experience (Flexible Hours)

Travelodge Hotels Limited; Weston-super-Mare; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Annual bonus up to 13%

50% staff discount on rooms + food & 0

28 days annual leave

Pension scheme (8% employer)

Flexible or part-time hours

Discounts for friends and family

Video overview of role

Job summary

Travelodge Weston-super-Mare is seeking a Hotel Manager to lead, coach and motivate the hotel teams on a full-time basis, delivering an outstanding customer experience. You would drive development plans, recruitment and inductions, ensure brand standards for food and beverage where relevant, and manage rotas, health and safety, plus incentives to boost engagement.

You are friendly, results-focused and capable of steering operations to meet KPI targets while maintaining exceptional guest

Qualifications

• Experience leading a team in a service-led customer-facing environment.
• Ability to develop staff through coaching and personal development plans.
• Strong focus on customer experience and KPI delivery.

Responsibilities

• Lead, coach and motivate hotel teams to deliver a superior guest experience.
• Develop personal development plans and recruit new team members with strong inductions.
• Ensure brand standards for food and beverage where applicable and manage rotas, health & safety.

Skills

Team leadership

Customer service

Communication

Job description

Travelodge Weston-super-Mare is seeking a Hotel Manager to lead, coach and motivate the hotel teams on a full-time basis, delivering an outstanding customer experience. You would drive development plans, recruitment and inductions, ensure brand standards for food and beverage where relevant, and manage rotas, health and safety, plus incentives to boost engagement.

You are friendly, results-focused and capable of steering operations to meet KPI targets while maintaining exceptional guest