Hotel Manager

Travelodge; Cardiff; On-site; GBP 19,000 - 32,000; Full time

Benefits offered by this job

Up to £32,000 (FTE)

Annual bonus up to 13% by KPI targets

Flexible and part time working hours

50% discount on rooms plus food and (d

Discounts for friends and family with

Job summary

Travelodge Cardiff Central is seeking a Hotel Manager to lead, coach and motivate the hotel teams on a Full Time or Part Time basis. You will be responsible for delivering outstanding customer experience and driving results across the operation.

You'll develop personal development plans with your team, recruit and onboard new colleagues, ensure brand-standard food presentation where applicable, and actively work to improve guest satisfaction by meeting KPI targets and managing rosters, banking

Qualifications

• Experience leading a team in a service-led, customer-facing industry.
• Food & beverage experience is advantageous for Bar Café hotels.
• Strong communication and ability to drive KPIs and team objectives.

Responsibilities

• Develop personal development plans with team members.
• Recruit, induct and onboard new staff.
• Ensure food is prepared and presented to brand standard in Bar Café hotels.
• Drive food and beverage sales through cross- and upselling.
• Review customer feedback and implement targeted improvements.
• Oversee room and public area cleanliness per company standards.
• Report and oversee repairs or maintenance needs.
• Manage rota, banking and health & safety responsibilities.
• Encourage engagement and incentives to boost performance.

Skills

Team Leadership

Customer Service

Communication

Coaching

Recruitment

Job description

Job Description

Find where you belong!

Are you looking for a career with excellent opportunities for internal development and career progression? Are you passionate about putting customers at the heart of everything you do and leading a team to deliver an outstanding customer experience at all times? If this resonates with you then our Hotel Manager role could be the next exciting step in your career.

What's it all about?

As a Hotel Manager at Travelodge Cardiff Central, on a Full Time or Part Time basis, you would be responsible for leading, coaching and motivating the hotel teams.

Your role would also include:

• Working with team members to create personal development plans for their career growth
• Recruiting motivated team members and making sure they have a warm and welcoming induction
• Ensuring food is prepared and presented to brand standard (if working in a Bar Cafe hotel)
• Maximising food and beverage sales by cross and upselling (if working in a Bar Cafe hotel)
• Reviewing customer feedback to produce targeted action plans for improvement as required
• Making sure rooms and public areas are cleaned using company best practice
• Reporting and overseeing any repairs or maintenance needed
• Additional responsibilities include rota management, banking and health & safety
• driving awareness and engagement for our Team Members to earn more through our incentive schemes

Why Travelodge?

Travelodge is expanding fast and we now have over 600 hotels across the UK, Spain and Ireland. We pride ourselves in giving all of our customers unbeatable value and a quality experience which is where our Hotel Managers come in.

We believe in creating an inclusive workplace where everyone can be their true self and belong. We work hard to improve the diversity of our teams and celebrate our differences. We care about our colleagues wellbeing, we do this by ensuring there are plenty of resources available to everyone. This allows our employees to look after their emotional, physical, financial and work wellbeing. We call this "Better Me".

Who will this appeal to?

You are friendly, engaging and welcoming by nature and have previously led a team in a service led customer facing industry. Food & beverage experience would be advantageous if applying for a Bar Cafe hotel.

You thrive in a fast paced and evolving environment where you are responsible for delivering the objectives and direction of our operations through your team. To support this, your communication style is straightforward, ensuring Team Members understand the part they play in delivering the bigger picture.

You are also results focused and enjoy working towards KPIs and scorecard targets to ensure your hotel provides to customers a stay that they can trust!

What are the extra benefits of working for Travelodge?

• Up to £32,000 (FTE)
• Annual bonus up to 13% by achieving KPI targets
• Flexible and part time working hours
• 50% discount on rooms plus food and soft drinks
• Discounts for friends and family with thousands of rooms at £19.99
• £50 voucher on each work anniversary
• 28 days annual leave (inclusive of bank holidays) plus additional holiday with each year of service (capped after 5 years)
• High street retailer and mobile phone discounts
• Pension scheme totalling 8% (employer contribution 3%)
• To find out what our Hotel Managers get up to take a look at our short video: Click here for Video

Does a Full Time or Part Time career as a Hotel Manager appeals to you?