Duty House Manager

Watergate Bay Hotel; Newquay; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Coastal setting

Career development opportunities

Team discounts across venues

Free surf lessons

Team social events

Employee helpline for support

Job summary

Watergate Bay Hotel in Newquay seeks a diligent Duty House Manager to oversee daily operations and deliver an exceptional guest experience.

You’ll lead a hands-on team across departments, manage guest queries, maintain standards, and support Front of House during peak times, while embodying the hotel’s values of care and collaboration.

Qualifications

• Experience in a management role within hospitality.
• Strong organisation and attention to detail.
• Proactive, hands-on approach to operations.
• Confidently handle guest feedback and challenges.
• Excellent communication skills and teamwork.

Responsibilities

• Oversee hotel operations across departments during shifts.
• Act as main contact for guest queries and feedback.
• Support Front of House during busy periods.
• Maintain high standards of cleanliness, presentation and service.
• Welcome VIPs, groups and returning guests, resolve issues.

Skills

Management experience

Organizational skills

Proactive approach

Guest feedback handling

Communication skills

Shift flexibility

Guest-focused mindset

First Aid (desirable)

Pool Emergency Response (desirable)

Job description

Duty House Manager | Watergate Bay Hotel

At Watergate Bay Hotel, we offer unforgettable experiences for our guests.

Set on a stunning two-mile surfing beach on the North Cornwall coast, Watergate Bay Hotel gets to the heart of memorable moments, from active days by the sea to relaxed, cosy stays.

It’s place to slow down, feel at home, and build a rewarding career.

Here, the experience we create for our guests is shaped by a team that values connection, flexibility, and variety, where everyone feels welcome, cared for, and looked after.

Our Duty House Manager role

We’re looking for an organised, proactive Duty House Manager to be at the heart of our hotel operations, delivering an exceptional guest experience.

You’ll oversee daily hotel operations, ensuring everything runs smoothly, while maintaining high standards across all areas. With a hands-on approach, you’ll support the team, build relationships with guests, and step in wherever needed.

In return, you’ll be part of a supportive team where no two days are the same, and where collaboration and a positive working environment are a given.

This is a full-time role, working 37.5 hours per week.

As our Duty House Manager you’ll be

• Overseeing hotel operations across all departments during your shift.
• Acting as the main point of contact for guest queries and feedback.
• Supporting Front of House during busy periods.
• Ensuring high standards of cleanliness, presentation and service.
• Welcoming VIPs, groups and returning guests.
• Handling complaints and resolving issues confidently.
• Coordinating guest requests and special occasions.
• Reviewing feedback and identifying ways to improve the guest experience.
• Acting as an ambassador for the hotel at all times.

You’ll also

• Maintain a safe working environment and lead emergency procedures
• Work closely with department heads to resolve operational issues
• Ensure clear communication and handovers between teams
• Support a seamless guest journey from booking to departure
• Contribute to ongoing improvements across the hotel
• Assist in covering our Night Manager during holidays & sickness.
• Understand our shared responsibility to care for our team and our planet, and the reason we are working towards B Corp accreditation.

The skills you’ll be sharing with us

• Experience in a management role, ideally within hospitality
• Strong organisation and attention to detail
• A proactive, hands-on approach
• Confidence handling guest feedback and challenges
• Excellent communication skills
• Flexibility to work a range of shifts, including weekends
• A guest-focused mindset and ability to use your initiative
• First Aid Qualification (desirable)
• Pool Emergency Response training (desirable)

What we’ll offer you

• A relaxed, professional workplace in a beautiful coastal setting
• A supportive and welcoming team
• Career development opportunities
• Team rates for you, friends and family at Watergate Bay Hotel, SeaSpace, and Another Place Hotels
• Discounts across our restaurants, facilities and partner businesses
• Free surf lessons and equipment hire
• Team social events throughout the year
• Team assistance scheme - a dedicated helpline for support & advice on topics from mental health through to managing your finances