Operations Manager

Rbh Hospitality Management; Plymouth; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Discounted hotel room rates for you

Birthday leave

Course Sponsorship

30% F&B discount at RBH hotels

Refer a Friend scheme

Flexible working arrangements

Wagestream - optional salary access

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Salary of £33,000 per year

Job summary

The Duke of Cornwall Hotel, Plymouth, is seeking an experienced operations leader to drive day-to-day hotel performance with a particular focus on developing our Food & Beverage offering.

You will oversee the restaurant, bar and events, ensuring service excellence and a memorable guest experience.

Qualifications

• Proven experience in a senior hotel operations role with a strong background in F&B leadership.
• Experience leading restaurant, bar and events operations within a busy hospitality environment.
• Strong leadership and communication skills with the ability to motivate and develop teams.
• Good understanding of wider hotel operations including Front Office and Housekeeping.

Responsibilities

• Oversee the hotel’s daily operation, ensuring departments work smoothly and efficiently together.
• Lead, support and develop department heads and their teams, setting clear expectations and maintaining high standards.
• Take responsibility for the F&B operation, including restaurant, bar and events, with focus on service, quality and profitability.
• Be a visible, hands-on leader, supporting the team during busy periods and leading by example.
• Monitor guest feedback and address concerns to improve the guest experience.
• Review operational and financial performance including room and F&B revenue, payroll, and costs.
• Ensure compliance with health and safety, food safety, licensing and other requirements.
• Collaborate with Sales, HR and support functions to meet commercial and people objectives.

Skills

Senior hotel operations

F&B leadership

People management

Budget management

Guest service excellence

Job description

This is a key role within the hotel, with responsibility for leading our day-to-day operation and a particular focus on developing our Food & Beverage offering. You will oversee our restaurant, bar and events operations while supporting the wider hotel, ensuring consistently high standards of service and a memorable experience for every guest. Working closely with the General Manager and the wider leadership team, you will play a central role in developing our teams, improving commercial performance and shaping the next chapter of this iconic Plymouth hotel.,

• Oversee the hotel's daily operation, ensuring all departments work smoothly and efficiently together.
• Lead, support and develop department heads and their teams, creating clear expectations and maintaining high standards.
• Take responsibility for the Food & Beverage operation, including the restaurant, bar and events, with a focus on service, quality and profitability.
• Be a visible and hands-on leader throughout the hotel, supporting the team during busy periods and leading by example.
• Monitor guest feedback, respond effectively to concerns and identify opportunities to improve the guest experience.
• Review operational and financial performance, including room and F&B revenue, payroll, costs and profitability.
• Carry out regular operational checks to maintain high standards of presentation, cleanliness, maintenance and guest safety.
• Work closely with Sales, HR and other support functions to deliver the hotel's commercial and people objectives.
• Ensure compliance with health and safety, food safety, licensing and other operational requirements.
• Maintain strong communication between departments to create a consistent and seamless experience for guests.
• Proven experience in a senior hotel operations role, with a strong background in Food & Beverage leadership.
• Experience leading restaurant, bar and events operations within a busy hospitality environment.
• Strong leadership skills, with the ability to develop, motivate and manage departmental teams.
• A good understanding of wider hotel operations, including Front Office and Housekeeping.
• Commercial awareness and experience managing budgets, controlling costs, driving revenue and improving business performance.
• The confidence to make decisions, solve problems and remain calm in a fast-paced environment.
• Strong communication and organisational skills, with the ability to build positive working relationships across the hotel.
• A hands-on and visible leadership style, with a genuine passion for people, hospitality and delivering excellent guest experiences.
• The flexibility required to support a hotel operation that runs seven days a week, including evenings and weekends when needed.

The Duke of Cornwall Hotel is one of Plymouth's most recognisable and historic hotels. Full of character and with a proud place in the city, the hotel is entering an exciting new chapter.

This is a fantastic opportunity to join the hotel's leadership team and make a real impact. From welcoming guests and delivering memorable dining experiences to supporting events and creating special occasions, no two days will be the same. We are looking for someone who will bring energy, ideas and strong operational leadership to the hotel. You will create an environment where departments work closely together, employees feel supported to perform at their best and guests receive a seamless experience throughout their stay.

The Duke of Cornwall Hotel is managed by RBH Hospitality Management. At RBH, we believe our people are our biggest assets and understand the importance of putting them first. Our approach to diversity, health and wellbeing, sustainability and individuality sets us apart and is one of the reasons we have been recognised as one of the Top 30 Best Places to Work in Hospitality. We provide ongoing training, career development opportunities and the chance to work alongside a passionate team committed to delivering exceptional hospitality.

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year
• Salary of £33,000 per year working 40 hours per week

And much much more!