Hotel Manager

Atlas Hotels Ltd; Stevenage; On-site; GBP 42,000; Full time

Job summary

A prominent hotel chain is seeking a Hotel Manager for their Holiday Inn Express in Stevenage. The successful candidate will lead and develop a dynamic hotel team, ensuring employee engagement and guest satisfaction. Responsibilities include managing hotel operations, adhering to KPIs, and fostering a positive atmosphere. This role offers a generous salary and a range of benefits including discounts on hotel stays and health plans.

Benefits

Discounted hotel stays

Employee discount at IHG Hotels

Bonus cash payment after 2 years

Health plan benefits

Online GP service

Performance-related bonus

Qualifications

• Experience leading a team in a fast-paced customer-facing environment.
• Experience managing costs in line with objectives and KPIs.
• Experience working with clear frameworks and procedures.
• Experience coaching team members to reach their full potential.

Responsibilities

• Lead and develop the hotel team, ensuring high performance and engagement.
• Ensure guests have a delightful experience and would recommend the hotel.
• Manage costs and adhere to KPIs to maintain profitability.
• Recruit and onboard new team members effectively.

Skills

Leadership skills

Engaging style

Employee engagement skills

Emotional intelligence

Effective communication

Organised and systematic

Excellent customer service skills

Continuous improvement drive

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Hours: 40 hours across 5 days per week

Salary: £41,200 per annum

Atlas Hotels is hiring a Hotel Manager right now at the Holiday Inn Express Stevenage

Have you got previous experience of leading a team in a Hotel Operations environment? Great! - Our Hotel Managers are the driving force behind the success of our hotels; responsible for creating a rewarding place to work for our people and ensuring our guests have a great experience. Great Hotel Managers focus on employee engagement and delighting guests, all whilst being accountable for running a profitable, safe and well-maintained hotel.

In return you will receive great benefits including:

• Hotel rooms across our 59 hotels (Holiday Inn Express, Hampton by Hilton and Holiday Inn) at only £25 per night, with 50% off food and drink
• Worldwide substantial employee discount at 6,600+ IHG Hotels across the globe
• A bonus cash payment every year from 2 years' of service as a 'thank you' for staying with Atlas Hotels
• Atlas Friends & Family Discount, offering up to a 45% discount for Friends & Family of Atlas employees
• Monthly cash rewards through our reward and recognition platform
• HSF Health Plan free for every employee, giving you money off dental/optical appointments and other health costs for you and your family
• Access to HSF Perkbox which provides deals and discounts from the biggest brands
• Online GP service, access to free counselling and wellness support with a 24 hour helpline
• Auto-enrolment pension scheme through The People's Pension
• Employee referral programme paying out £250 for every great person you refer to us that passes their probation
• Employee of the Quarter programmes in every site and a prestigious annual awards ceremony
• A rota for the next 4 weeks, meaning you can work in hospitality but still have a life outside of work
• Free/discounted food when on shift
• Performance-related bonus of up to 20%

So what does a Hotel Manager do?

Your Team:

• Responsible for performance, development and retention of the hotel team, an understanding of what makes your team tick and how to best lead, engage with, motivate and recognise them
• Understand and role model the Atlas values, regularly spending time with the team to communicate the purpose, strategic priorities and hotel targets
• Nurture a learning culture within your hotel, prioritising learning, feedback, growth and skill development of your team to retain talent and create future leaders
• Responsible for the recruitment and onboarding of new Team Members, ensuring they receive a thorough 'Atlas Hero' Induction and positive probationary experience
• Responsible for rewarding great performance consistently, fairly and regularly, to create and maintain a culture of recognition where employees feel appreciated
• Ability to manage people and take on tough conversations where necessary to manage performance or behaviours that fall behind the Atlas standards
• Respect employees home lives and cultivate a work life balance, providing 4 weeks worth of rotas, taking a fair approach to rostering
• Ensuring Team Members understand and follow Atlas Standing Operating Procedures at all times

Your Guests and Your Hotel:

• Responsible for ensuring every guest has a great experience, would stay again and would recommend the hotel to others
• Role model excellent guest interactions on a daily basis, supporting with service recovery, ensuring every guest leaves happy
• An understanding of guest feedback, interpreting trends and creating action plans to increase areas of dissatisfaction/ low score drivers and engaging with stakeholders outside of your hotel (Divisional Manager and Central Support)
• Responsible for ensuring the hotel passes all evaluations an audits with flying colours

What Experience do I need?

• Experience leading a team to success in a fast paced customer facing service environment
• Experience managing costs within your control for your property, in line with personal objectives and KPI's
• Experience of working in an environment with clear frameworks and standard operating procedures
• Leading an operational team with various skills and specialisms
• Experience coaching Team Members to reach their full potential as well as taking on the tough conversations when required

What Skills do I need?

• Leadership skills
• Engaging style, able to motivate others towards a shared goal
• Employee engagement skills; understanding of motivational and engagement practises
• Good level of emotional intelligence; understands own and others emotions, ability to unite teams behind a goal and inspire action
• Communicative, able to communicate effectively at all levels
• Organised and systematic
• Excellent customer service skills
• Drive Continuous Improvement in self and others

Applicants will be invited to take a psychometric test online as part of our hiring process. This is an opportunity to showcase your skills and abilities in a fair way. After you complete the assessments, you will receive a copy of your Workplace Insights in your email. Your unique profile identifies your strengths and potential challenges, heightening your self-awareness and helping you understand how to relate better to others in the workplace.

So why not? Click 'apply' now to become our Hotel Manager and enter into a World of Opportunity!