Hotel Manager

Millennium & Copthorne Hotels; Greater London; On-site; GBP 55,000 - 90,000; Full time

Benefits offered by this job

Bonus

Meals Provided on Duty

Cash Health Plan

Career development

Season Ticket Loan

Uniform provided

Job summary

Millennium & Copthorne Hotels’ The Bailey's Hotel in London is seeking a Hotel Manager to lead our operational teams following an internal promotion. Reporting to the Cluster General Manager, you will oversee day-to-day operations and assist with strategic planning to optimise hotel performance.

You will deputise in the absence of the Cluster GM and focus on delivering exceptional guest service while developing the product and guest propositions to maintain a top position in the London market.

Qualifications

• Experience in hotel management or operations.
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Responsibilities

• Manage the daily operations of the hotel ensuring that the team deliver great hospitality in a warm and friendly environment.
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Skills

Guest focus

Team leadership

Communication

Strategic thinking

Coaching

Job description

Hotel Manager

The Bailey's Hotel is looking for a Hotel Manager to lead our operational teams to success due to an internal promotion.

Reporting directly to the Cluster General Manager, the Hotel Manager is responsible for overseeing the day-to-day running and assisting with the strategic planning of the hotel operation.

You will deputise in the absence of the Cluster General Manager and continually develop the product and the guest service proposition to ensure it is positioned as exceptional in the London market

Hotel Manager's key responsibilities:

• Manage the daily operations of the hotel ensuring that the team deliver great hospitality in a warm and friendly environment
• Assisting with the development of any relevant short- & long-term strategic goals
• To lead and develop an energetic workforce, having involvement in recruitment, learning and development, employee relations issue and team engagement initiatives.
• Planning and implementing the delivery of service for all operational departments to meet and exceed guest expectations
• The hotel highly values team spirit and operates on a rotating duties approach. The successful candidate may also be required to: Assist with any duty or covering for team members in case of emergency.
• Background in branded hotels or large hotels is preferred – so you will understand how we work
• Lead and motivate your team providing day to day leadership and direction and drive sales and profitability forward
• Excellent Customer service skills, standards driven, good organisational skills

Hotel Manager skills:

• Have the ability to maintain and enhance a guest and team centric culture
• Communicate effectively at all levels both verbally and in writing
• Influence, lead and inspire confidence
• Imbue a coaching, supporting and challenging mentality that delivers operational results
• Build effective and productive relationships (internal & external)
• Create an open environment
• Identify and manage best resources to achieve targets
• Translate strategies into practical plans

We offer a benefits package including:

• Bonus
• Social Events, Wellbeing and Team Activities
• Training and development
• Cash Health Plan cover option available
• Apprenticeship/Placement opportunities
• Career development and salary review
• Interest-free Season Ticket Loan Scheme
• Uniform (Laundry / Dry Cleaning for Uniform)
• Meals Provided on Duty
• Length of Service-related holiday scheme
• Eye Care Vouchers
• Employee Discounted Accommodation and F&B
• Life Assurance
• Recommend a Friend Scheme
• and many more.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, As well as real opportunities to develop and gain promotion within the industry.

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