Cluster HR Manager

Millennium Hotels and Resorts; Guildford; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

HOD Bonus

Travel allowances £5,000 p.a.

Social events & wellbeing

Training & development

Pension salary sacrifice scheme

Career development & salary reviews

Season ticket loan (interest-free)

Volunteer days

Complimentary meals

Job summary

Millennium Hotels and Resorts is seeking a Cluster HR Manager to support the People department and oversee day-to-day HR operations across two hotels at Copthorne Slough or Copthorne Gatwick. The role focuses on delivering exceptional employee experience from onboarding through to well-being and retention, while building trusted relationships with hotel leadership.

You will drive recruitment, engagement initiatives and talent development, collaborating with central HR functions and regional

Qualifications

• Proven experience in Human Resources management.

Responsibilities

• Support Senior Managers with employee relations, health and wellbeing and people policies, providing guidance and overseeing ER cases.
• Assist Managers with recruitment, ensuring strong onboarding for new starters.
• Collaborate with central HR functions, conduct talent reviews and maintain robust succession and attraction plans.
• Organise and promote employee engagement initiatives across business areas.
• Support talent acquisition events, graduate/intern/apprentice placements and external partnerships.
• Keep up to date with best practice, development and legislation.
• Assist in delivering HR initiatives, policy communications and regional projects.
• Support effective communication strategy for employees.
• Drive the employee lifecycle: recruitment, onboarding, performance reviews, development, succession, exit interviews.

Skills

Human Resources management

Leadership

Interpersonal communication

Employment law knowledge

Problem-solving

Collaboration in matrix HR

Job description

Millennium Hotels and Resorts is looking for a Cluster HR Manager who will play a key role in providing support across the department while managing the day-to-day running of the People department, focusing on employee experience from onboarding, induction, engagement, recruitment & retention, training & development and well-being.

Based at either Copthorne Slough or Copthorne Gatwick, and responsible for both hotels, you will build and maintain trusted relationships with key stakeholders and provide sound, expert advice. This is a perfect position for someone looking for a unique place to work with people who help create life-long memories.

Cluster HR Manager responsibilities:

• Supporting the Senior Managers with employee relations, health and wellbeing and people policies, providing support and guidance on HR issues, concerns and queries and overseeing ER cases
• Assist Managers with recruitment needs ensuring the best on boarding experience for new starters
• Working collaboratively with central HR functions, conducting hotel talent reviews and maintaining robust succession and attraction plans that meet immediate and future workforce demands.
• Organise and promote employee engagement initiatives throughout your business areas
• Support in the delivery and coordination of talent acquisition events, attraction initiatives/projects, graduate/intern/apprentice/work-experience placements and external talent acquisition partnerships.
• To keep up to date with best practice, personal development and legislation
• Assist in the delivery and communication of new HR initiatives, policy and procedures and participate in regional projects as they arise.
• Support in the effective communication strategy for employees.
• Drive the employee lifecycle; recruitment experience, on-boarding journey, performance reviews, development & succession, exit interview support.

The ideal candidate for this position will have the following experience and qualifications:

• Proven experience in Human Resources management
• Strong leadership skills with the ability to inspire and develop a high-performing team.
• Excellent interpersonal and communication skills, with the ability to interact effectively at all levels of the organization.
• Thorough knowledge of employment laws, regulations, and best practices.
• Exceptional problem-solving and decision-making abilities.
• Collaborating with peers across a matrix HR structure

In return we offer:

• HOD Bonus
• Travel Allowances - £5,000 p.a.
• Social Events, Wellbeing and Team Activities
• Training and development
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest‑free Season Ticket Loan Scheme
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 140+ hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.

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