Hotel Luggage Porter

Clermont Hotel Group; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in hospitality seeks an enthusiastic individual to join their team at a prestigious London hotel. In this dynamic role, you will be the welcoming face of the hotel, assisting guests with their needs and ensuring memorable experiences. Your passion for service and ability to build relationships will shine as you navigate the unique demands of each day. With a strong focus on guest satisfaction, you will play a crucial role in making every visit special. Join a supportive team that values hard work and offers opportunities for personal and professional growth in a vibrant environment.

Benefits

Discounted hotel rates

Interest-free season ticket loans

24/7 Employee Assistance Program

Pension and Healthcare Schemes

Wagestream access

Recommend a friend scheme

Apprenticeships and accredited qualifications

Retail discounts and cashback

Qualifications

• Passionate about delivering high service levels and eager to learn.
• Previous experience in a fast-paced service environment.

Responsibilities

• Assist guests with directions and deliver luggage.
• Be the friendly face of the hotel and enhance guests' experiences.

Skills

Customer Service

Attention to Detail

Teamwork

Communication

Empathy

Education

Hospitality Training

Apprenticeships

Job description

The Royal Horseguards is a stunning 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, restaurant, bar, and terrace area as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place.

The Role

Are you the "go to" person for the latest things to do in London? With a passion for creating memorable moments and showcasing our great City, you will be part of a small but perfectly formed team helping our guests get the most from their visit. Helping with directions, delivering luggage, or delivering guest amenities – every day is different, and no two guests are the same! The "Face" of the Hotel, you will be the person our guests love to talk about, and the reason they want to return.

What we look for

1. Passionate about delivering the highest levels of service with a desire to learn, work hard, and progress.
2. Comfortable in a front line role facing the public.
3. Empathetic and able to build relationships.
4. An open personality who is relaxed and natural in their interactions.
5. Accurate with good attention to detail.
6. Demonstrable desire to pursue a hospitality career.
7. Able to work effectively as part of a team.
8. Previous experience in a fast-paced service environment.

What's in it for you?

1. Discounted rates on hotel rooms, food, and drink across the Clermont Hotel Group.
2. Interest-free season ticket loans (conditions apply).
3. Access to a 24/7 Employee Assistance Program.
4. Pension and Healthcare Schemes.
5. Wagestream - get access to earned salary before payday.
6. Generous recommend a friend scheme.
7. Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent).
8. Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal.