Hotel Indigo ManchesterNight Auditor

Aimbridge EMEA; Manchester; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Training & development

Staff discounts

Stream pay

Employee assistance

Uncapped incentives

Staff meals

Job summary

Aimbridge EMEA, in partnership with Hotel Indigo Manchester, is seeking a Night Auditor to safeguard guests, staff and the property during night hours. You will ensure security checks, assist with early-morning breakfast preparation, and liaise with guests to resolve issues professionally.

This all‑round role extends beyond the front desk, supporting food & beverage, maintenance and other areas. We value first-class service, teamwork and the flexibility to adapt across departments, delivering a

Qualifications

• Keen eye for detail to keep all areas clean and presentable.
• Strong communication skills to interact with guests and staff.
• Customer-focused attitude to resolve issues professionally.
• Willingness to work overnight shifts.

Responsibilities

• Ensure safety and security of guests, staff and hotel at night.
• Complete minimum two security checks at intervals with emphasis on security and fire safety.
• Assist with breakfast preparation at 6am and liaise with guests.
• Resolve problems and manage guest complaints courteously and professionally.
• Support operations across food & beverage, maintenance and other areas as needed.
• Deliver first-class customer service and exemplary teamwork across departments.
• Role extends beyond the front desk to support the hotel team.

Skills

Attention to detail

Communication skills

Customer service

Overnight shifts

Job description

As a Night Auditor you will be responsible for ensuring the safety and security of hotel guests, staff, and the hotel at nights. You will also ensure the minimum of 2 security checks at regular intervals with emphasis on security, and fire safety. You will also help prepare breakfast for 6am, daily and liaise with guests and residents in the hotel, dealing with any problems and resolving complaints in a courteous and professional manner. As an integral part of night time operations in the hotel, your role extends beyond the front desk! You'll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work skillset. This role is unlike any other in our hotel and offers development opportunities across all departments. You'll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

• Strong attention to detail: As night porter, you must have a keen eye for detail to ensure that all areas of the property are clean and presentable.
• Good communication skills: You'll have strong communication skills to interact with guests and staff members effectively. You may also need to report any issues or incidents to the appropriate authorities.
• Customer service skills: You should possess good customer service skills to assist guests with their needs and ensure that they have a comfortable and pleasant stay. You'll need to be approachable, friendly, and able to handle any guest complaints or requests.
• Ability to work overnight shifts: It goes without saying, but you must be able to work late-night and early-morning shifts as the role typically involves working during the night-time hours.
• Please note that we will only be accepting applicants who are age 18 or above for this role, and comfortable with a nightshift working pattern, including commuting to and from the hotel. Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other., At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'

Hotel Indigo Manchester 6 Todd Street, Manchester, Lancashire, M3 1WU, Hotel Indigo Do you want to work for a boutique hotel, with the peace of mind that comes in working for one of the world's largest hotel companies? Hotel Indigo, our boutique brand, combines the modern design and the intimate service associated with a boutique hotel. Set to double in size within the next three to five years, our hotels are usually located in the 'arty' part of town, so perhaps we are opening in your neighbourhood? Each Hotel Indigo is unique, and delivers a vibrant, engaging and genuine boutique experience that gives guests a real flavour of the neighbourhood - delivering an experience that is truly reflective of the local culture, character and geography. This hotel is managed by Interstate Hotels; a world leading Management Company that operates over 450 franchised and independent hotels globally, working in partnership with the biggest brands in hospitality.

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Staff meals on duty