Hotel Guest Service Manager

Tribe Group; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative hospitality group is seeking a dynamic Hotel Guest Service Manager to lead their team in London. This exciting role involves creating memorable experiences for guests while managing the Front Office operations. The ideal candidate will be passionate about hospitality, possess strong leadership skills, and thrive in a creative environment. Join a fast-growing international group committed to redefining the hospitality experience, where your contributions will have a significant impact. If you're ready to embrace a unique opportunity and be part of a supportive team, this position is perfect for you.

Benefits

Competitive Salary

Opportunities for Development

Creative Work Environment

Passionate Team

Qualifications

• Experience in a similar role within the hotel or leisure industry.
• Familiarity with front desk operating systems like Opera is advantageous.

Responsibilities

• Lead the Front Office team to create memorable experiences for guests.
• Manage day-to-day operations and ensure smooth functioning.

Skills

Team Leadership

Customer Service

Hospitality Management

Problem Solving

Communication

Education

Experience in Hotel or Leisure Industry

Tools

Opera Front Desk System

GDS (Global Distribution System)

Job description

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Company Description
We are looking for a Guest Service Manager to join our TRIBE as we launched our first TRIBE Hotel into the London market in the Summer of 2022.
Conceived for a new type of traveller, it’s all about the mix. Unapologetic modern designed hotels that confidently mix n’ match mainstream style with bespoke eye catching and iconic pieces. The result is a bold and fun place for a high-end experience at a fair price. Finally, a place that gives you everything you need and nothing you don’t.
We are looking for someone who’s curious, caring and conscious attitude will play a crucial part in curating the TRIBE experience, which is defined through its authenticity and obsession in making sure everything is as seamless and functional as possible to make life that bit easier.

Job Description
What you’ll do…

• Support the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless TRIBE experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again.
• Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.
• Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house.
• Making sure everything is running smoothly and looking sharp, working with the team to find solutions to any hiccups.

What We Are Looking For…

• Hotel or leisure related experience in a similar role.
• If you’re familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage.
• Individuals. You’re looking for a place where you can be you.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help the team.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other and has fun along the way.
• You are a natural at leading and managing a team, someone who creates a tight-knit community thanks to a hands-on management style and enthusiasm.
• You are a born optimist, who always puts our guests, colleagues, and communities first.
• You are your authentic self.
• You are a courageous Entrepreneur and can turn your hands to anything and are not frightened to explore and experiment.

What's In It For You...

• The opportunity to head up an exciting hospitality concept that is new to the London market.
• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences.
• A competitive package and plenty of opportunity for development.

We look forward to welcoming you to the TRIBE!

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Advertising Services