Guest Service Manager - Moxy (New Opening)

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join the opening team of Europe's largest Moxy Hotel as a Guest Service Manager. This vibrant role involves leading the front-of-house team to create unforgettable guest experiences. You'll be the face of the hotel, ensuring every interaction is fun and smooth while maintaining brand standards. If you're energetic and passionate about hospitality, this is your chance to be part of something exciting and bold, with real career opportunities in a growing brand.

Qualifications

• Previous experience in front office or hospitality leadership.
• Strong communication and multitasking skills.

Responsibilities

• Lead and motivate the front-of-house team.
• Deliver an exceptional guest journey from check-in to check-out.
• Handle guest feedback and day-to-day operations.

Skills

Hospitality Leadership

Customer Service

Communication Skills

Multitasking

Job description

Social network you want to login/join with:

Guest Service Manager - Moxy (New Opening), London

col-narrow-left

Client:

CHL Head Office

Location:

London, United Kingdom

Job Category:

Hospitality

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

cf2a1ccfb312

Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

col-wide

Job Description:

Join the opening team of Europe’s largest Moxy Hotel as a Guest Service Manager and help create unforgettable guest experiences from day one. We're looking for someone energetic, hands-on, and passionate about hospitality to lead our front-of-house team and bring the Moxy vibe to life.

As Guest Service Manager, you’ll be the face of the hotel—leading the crew, owning the guest journey, and ensuring every interaction is fun, smooth, and on-brand. You’ll create a welcoming, buzzing lobby environment and handle everything from check-in to vibe control.

Key Responsibilities:

• Lead and motivate the front-of-house team
• Deliver an exceptional guest journey from check-in to check-out
• Support the bar and lobby atmosphere with energy and style
• Handle guest feedback and day-to-day operations
• Ensure brand standards and service excellence at every touchpoint

What We’re Looking For:

• Previous experience in front office or hospitality leadership
• Passion for people, service, and the Moxy lifestyle
• Strong communication and multitasking skills
• Marriott or lifestyle hotel experience a plus

Why Moxy?

Be part of something bold and exciting. Join a vibrant, growing brand with real career opportunities—and have fun while doing it.