Hotel Guest Service Manager

Accor Hotels; Brighton; On-site; GBP 26,000; Full time

Job summary

Join a forward-thinking company as a Guest Service Manager, where your passion for customer service can shine! This full-time role offers a competitive salary and fantastic benefits, including extra time off on your birthday and hotel discounts. You'll manage front office operations, lead a dynamic team, and ensure guests have unforgettable experiences. If you have a knack for hospitality and a leadership spirit, this is your chance to make a real impact in a vibrant environment. Don't miss out on this exciting opportunity!

Benefits

Extra day off on birthday

Workplace pension

Sick pay

Cycle-to-work scheme

Hotel discounts

Complimentary meals during shifts

Qualifications

• 2+ years of experience in a similar role within the hotel industry.
• Familiarity with front office operations and PMS systems.

Responsibilities

• Manage reception and ensure excellent guest experiences.
• Inspire and lead the Reception team to meet KPIs.

Skills

Customer Service

Front Office Operations

PMS Systems (Opera)

Leadership

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

We're on the lookout for aGuest Service Manager to join our team at ibis Styles Haydock!If you love creating memorable guest experiences, then thisfull-time opportunity is perfect for you, working 40 hours per week for a competitive salary of up to £26,00 per annum, plus some great benefits.Imagine an extra day off on your birthday, a workplace pension, sick pay for those unexpected days, and even a chance to join our cycle-to-work scheme! Not to mention fantastic hotel discounts, complimentary meals during your shift, and much more.

Do you have a knack for customer service, especially in the hotel industry? Have you ever dreamed of working in an Accor-branded property? Well, dream no more because this could be your chance to shine!We're searching for someone who knows their way around front office operations and is familiar with PMS systems like Opera. You'll need two years' experience in a similar role, ideally within a branded property and have an approachable, outgoing personality.

Our dream candidate is not just great with guests but also a natural leader who can inspire their Reception team to greatness and meet our KPIs. From managing reception to being hands-on in the bar, restaurant, and conference facilities, you'll be the go-to person for ensuring our guests have an amazing time at ibis Styles Haydock. And let's not forget, you'll also get to play the role of Duty Manager during your shifts as well as helping your GM with some admin tasks.

With 102 bedrooms, a busy food and beverage scene, and meeting spaces, ibis Styles Haydock is where the magic happens. Are you ready to become part of our awesome team, why wait? Apply now and let's make some unforgettable memories together!

Reference:RN/MM230425

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.