Guest Services Manager

Staycity Group; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a proactive Guest Services Manager to lead their team at Wilde Aldgate. This role involves overseeing daily operations, ensuring exceptional guest experiences, and inspiring a dedicated team to exceed expectations. With a commitment to continuous learning and professional development, this position offers a unique opportunity to make a positive impact in a vibrant environment. If you thrive in a fast-paced setting and have a passion for customer service, this is the perfect opportunity for you.

Benefits

Paid Maternity Leave

Flexible Working Patterns

Discounted Hotel Stays

Referral Bonus Schemes

Education Support

Volunteer Days

Employee Assistance Program

Qualifications

• 2+ years in management at a front desk role.
• Strong focus on customer service and communication.

Responsibilities

• Manage front desk operations and team.
• Address guest feedback and resolve complaints.
• Supervise staff and ensure service standards.

Skills

Management Experience

Communication Skills

Customer Service

Attention to Detail

Leadership Skills

Opera PMS Experience

Job description

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Job Description

Welcome to Wilde, part of Staycity Group, a thriving and rapidly expanding aparthotel operator across Europe! We are opening multiple new properties annually in iconic cities like London, Dublin, Berlin, Edinburgh, Paris, and Venice.

We seek a proactive, detail-oriented Guest Services Manager at Wilde Aldgate. You will oversee daily operations, ensure excellent guest experiences, and lead a dedicated team. Your leadership will inspire your team to exceed expectations and deliver seamless service.

Benefits

• Paid Maternity, Surrogacy, Adoptive & Paternity leave
• Opportunities for personal and professional growth
• Flexible working patterns
• Incentive schemes
• Discounted hotel stays for you and your family
• Referral bonus schemes
• TaxSaver commuter scheme (Ireland)
• Cycle to work scheme (Ireland/UK)
• Education support
• Volunteer days
• Employee Assistance Program (EAP)

Key Responsibilities

1. Manage the front desk operations and liaise with all departments
2. Greet guests warmly and professionally
3. Monitor and respond to guest feedback and resolve complaints
4. Verify payments and manage check-in procedures
5. Supervise and motivate staff, ensuring service standards
6. Address and resolve guest issues proactively
7. Lead and support the team daily
8. Act as Deputy Front Office Manager in their absence

Required Skills and Experience

1. At least 2 years management experience at a similar front desk role
2. Excellent communication and presentation skills
3. Strong customer service focus and attention to detail
4. Experience with Opera PMS
5. Leadership qualities and motivation skills
6. Commitment to continuous learning and professional development

If you are capable of handling challenges with kindness and clarity, and making data-driven decisions, we want to hear from you! Join our vibrant team and help us make a positive impact one guest at a time. Click "apply" now to start your journey with Staycity Group!