Hotel Guest Service Manager

ibis, ibis Styles, ibis budget; Gatwick; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Extra day off on birthday

Pension scheme

Hotel discounts

Job summary

Accor's ibis Styles London Gatwick Airport is seeking a Guest Service Manager to lead front desk operations, oversee the guest experience and act as Duty Manager during shifts.

You should have at least two years in a similar branded property role, be familiar with Opera PMS, and bring an outgoing, guest‑focused leadership style to inspire the Reception team and deliver KPIs.

This is a 40-hour-per-week full-time role with a competitive salary and benefits package.

Qualifications

• Two years' experience in front office/guest services at a branded property.
• Experience leading Reception teams and achieving KPIs.
• Familiarity with Opera PMS is required.

Responsibilities

• Lead the Reception team and ensure high guest satisfaction.
• Coordinate front desk, bar, restaurant and conference facilities as needed.
• Act as Duty Manager during shifts and assist the General Manager with admin tasks.

Skills

Front office leadership

Opera PMS

Team motivation

Tools

Opera PMS

Job description

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

We're on the lookout for a Guest Service Manager to join our team at ibis Styles London Gatwick Airport. If you love creating memorable guest experiences, then this full-time opportunity is perfect for you, working 40 hours per week for a competitive salary of up to £28,700 per annum, plus some great benefits.

• Imagine an extra day off on your birthday, a workplace pension, sick pay, cycle-to-work scheme.
• Not to mention fantastic hotel discounts, meals during your shift, and much more.

Do you have a knack for customer service, especially in the hotel industry? Have you ever dreamed of working in an Accor-branded property? Well, dream no more because this could be your chance to shine! We're searching for someone who knows their way around front office operations and is familiar with PMS systems like Opera. You'll need two years' experience in a similar role, ideally within a branded property and have an approachable, outgoing personality.

• Our dream candidate is not just great with guests but also a natural leader who can inspire their Reception team to greatness and meet our KPIs.
• From managing reception to being hands-on in the bar, restaurant, and conference facilities, you'll be the go-to person for ensuring our guests have an amazing time at ibis Styles Gatwick Airport.
• And let's not forget, you'll also get to play the role of Duty Manager during your shifts as well as helping your GM with some admin tasks.

With 182 bedrooms, a busy food and beverage scene, and meeting spaces, ibis Styles London Gatwick Airport is is a bustling, contemporary hotel. Are you ready to become part of our awesome team, why wait?

GAT-GSM-170826

Additional Information

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.