Guest Service Assistant - Reception

Accor; Fernhill; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Day off for your birthday

Discounts at hotels

Opportunities for career progression

Job summary

Accor is hiring a part-time Hotel Receptionist (Guest Service Assistant) at ibis Styles London Gatwick Airport. You’ll greet guests, check them in and out, and handle guest inquiries with a friendly, professional approach.

The role offers 20 hours per week with shifts that may include midweek, weekend, early and late hours. Some duties include light admin, taking orders, and occasionally serving drinks as part of the team.

Qualifications

• Experience in hotel reception and delivering high quality customer service.
• Able to check guests in and out and assist during their stay.
• Good telephone manner and confidence with a computer for light admin tasks.
• Role may involve serving alcohol; candidates must be 18 years or older.

Responsibilities

• Check guests in and out and assist during their stay.
• Answer questions and support guests throughout their stay.
• Handle light admin tasks using computer systems.
• Take food orders and help with bar service when needed.

Skills

Hotel reception experience

Customer service

Telephone manner

Computer skills

Job description

Ready to embark on a new journey? ibis Styles London Gatwick Airport is looking for outgoing, dependable, welcoming Hotel Receptionist to deliver an amazing first impression and ensure our guests want to come back time and again. We’re building our team and need part-time Hotel Receptionists (officially known as a Guest Service Assistant) working 20 hours a week in return for a salary of up to £13.15 per hour plus great benefits including:

• day off for your birthday
• discounts at hotels
• opportunities for career progression

We are looking for someone with hotel reception experience and we need people who are open, welcoming and who know what great customer service looks like - the kind of person you’d like to meet after a long day of travelling! You’ll be checking guests in and out, answering questions and supporting them during their stay. A great telephone manner is essential and you’ll need to be confident using a computer as you’ll be doing some light admin also. As we’re one big team, you can also expect to be pulling the odd pint, taking some food orders and turning your hand to whatever’s needed to ensure our guests have a great stay.

You’ll be working at least 20 hours a week, which could including a mix of midweek, weekend, early and late shifts for flexibility in your schedule would be a big advantage but don’t let it put you off applying if you have some restrictions we can work around. As the role can involve serving alcohol, we do require candidates to be 18 years of age or older.

ibis Styles Gatwick Airport hotel has over 180 bedrooms and welcomes international guests, business travellers, families and people heading off on holiday so its a bustling and vibrant hotel. As Receptionist, you’ll be key to ensuring that they enjoy a great guest experience during their visit and will want to come back again soon!

If this sounds like a role that’s right up your street, we’d love to hear from you.

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS