Sales and Service Manager - Farmers Hastings

Farmers Trading Company Ltd; Hastings; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join an established retail brand as a Sales and Service Manager in Hastings! This role offers a unique opportunity to lead a passionate team, drive sales performance, and ensure exceptional customer service standards. You will be supported by a dedicated management team while gaining valuable experience across various retail sectors. If you're a motivated individual with a knack for coaching and team management, this is your chance to shine in a dynamic retail environment!

Benefits

Generous staff discount

Ongoing training and development

Qualifications

• 2+ years' experience in a similar retail management position.
• Proven ability to coach and motivate teams to exceed sales budgets.

Responsibilities

• Drive department sales and manage team performance.
• Ensure high levels of customer satisfaction and implement promotional plans.

Skills

Sales Coaching

Team Management

Customer Service

Education

Experience in Retail Management

Job description

Sales and Service Manager - Farmers Hastings

We are currently seeking a dedicated Sales and Service Manager to join our experienced and passionate Hastings management team!

What's great about a Sales and Service Manager role at Farmers is the potential to move throughout the store over your time in the role to gain exposure and experience across a wide range of retail offerings. We cover everything from Women's and Men's Fashion to Homeware and Nursery, to name just a few. Exposure to this level of variety will set you up well for your future retail career.

At Farmers, we don't compromise on our presentation or customer service standards, so you can rest assured that you will be working amongst high achievers. As part of a small team of Department Managers reporting to our Assistant Store Manager, you will enjoy the benefits of a wider support network both in-store and regionally.

As the Sales and Service Manager, you will:

• Drive department sales and take full ownership of your team's sales performance
• Manage, coach, develop, and motivate your team to exceed sales budgets
• Liaise with VM to ensure all visual elements (banners, windows, hot spots) are in place and ready before store opening
• Drive a customer service culture across departments by ensuring high levels of customer satisfaction
• Implement and communicate promotional plans for upcoming events

What we are looking for in our ideal candidate:

• 2+ years' experience in a similar position (e.g., Store Manager of a small store or Department Manager of a medium to large store)
• Strong sales coaching skills with proven ability to coach for sales improvement
• Excellent team management experience, capable of motivating and coaching a team to improve sales results

What's on offer:

• A fantastic opportunity to join a well-known New Zealand retail brand
• A generous staff discount package across the Farmers and James Pascoe Group
• Ongoing training and development to help you achieve your career objectives

This is a permanent full-time role involving weekend work and flexibility for early starts and late nights as part of the management roster.

If you are a hands-on Department Manager who knows how to lead and motivate your team, build a positive culture, control stock flow, manage reserves and daily merchandising, and assist with loss prevention, we are keen to speak with you.

Entitlement to work in New Zealand: In accordance with the Immigration Act 2009, you will be asked to provide evidence of your entitlement to work in New Zealand during the selection process. If invited to interview, please bring original documentation. For more information, refer to our FAQ on our Contact Us page.