Full Time Assistant Customer Service Manager

Harris Teeter; Hugh Town; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Full Time Assistant Customer Service Manager to lead a dynamic team in the Customer Service Department. This role involves supervising a large group of associates, ensuring top-notch customer service, and managing various operational tasks. The ideal candidate will possess strong communication and interpersonal skills, along with a commitment to excellence in service. Join a vibrant work environment where your leadership will make a significant impact on the customer experience and team performance.

Qualifications

• 1-3 years of related experience in customer service or management.
• Ability to manage multiple tasks and work under pressure.

Responsibilities

• Supervise up to 120 associates in the Customer Service Department.
• Assist in the overall direction and evaluation of departments.

Skills

Customer Service Commitment

Communication Skills

Interpersonal Skills

Teamwork

Supervisory Skills

Problem Solving

Education

High School Diploma or GED

Tools

Spreadsheet Software

Word Processing Software

Inventory Management Software

Job description

Full Time Assistant Customer Service Manager

Join to apply for the Full Time Assistant Customer Service Manager role at Harris Teeter.

Supervise up to 120 associates in the Customer Service Department (cashiers, baggers, customer service clerks) and the accounting office. Assist the Department Manager with the overall direction, coordination, and evaluation of these departments. Responsibilities include performing floor monitor duties, interviewing and training associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, and addressing complaints and resolving problems. Ensure compliance with audit items and provide coaching/feedback to associates.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions

• Supervisory Skills: Commitment to customer service, excellent communication, interpersonal skills, flexibility, patience, and ability to manage multiple tasks under pressure.
• Education and Experience: High school diploma or GED; 1-3 years related experience and/or training or equivalent combination.
• Personal Skills: Commitment to customer service, effective communication, teamwork.
• Language Skills: Ability to read, write, and present information in English.
• Computer Skills: Knowledge of Internet software, email, inventory, spreadsheet, and word processing software.
• Mathematical Skills: Ability to perform basic arithmetic operations involving money, weight, volume, and distance.
• Reasoning Ability: Ability to understand and carry out instructions, solve problems involving multiple variables.

Certificates, licenses, and training include company onboarding, safety, customer service, and department-specific training.

Physical demands include standing, walking, handling objects, reaching, talking, hearing, and occasional lifting up to 40 pounds. Work environment may involve exposure to humid conditions, moving mechanical parts, fumes, chemicals, and noise.

Required qualifications include the ability to meet physical demands and work in the described environment.