Hotel General Manager

Coaching Inn Group; Romsey; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Work-life balance

TipJar gratuities distributed weekly

Bonuses

Private healthcare

Life insurance

Health & Wellbeing grant

33 days holiday

Discounts on food

Discounts on accommodation

Annual stay for £1

Career development programmes

Employee Assistance Programme

Job summary

The White Horse Hotel in Romsey, part of Coaching Inn Group, seeks a dynamic General Manager to lead a historic coaching inn and inspire an exceptional team. You will drive revenue, ensure top-tier standards in rooms, F&B, and events, and foster memorable guest experiences.

This role emphasizes strong leadership, community ties, and a hands-on approach to daily operations. We are looking for a hands-on leader with a passion for hospitality, capable of growing the events business—from weddings to

Qualifications

• Proven experience in a General Manager or senior hospitality leadership role.
• Essential: Proven experience managing and delivering events, including functions, weddings and special occasions.
• Natural leader who inspires, supports and develops their team.
• Strong commercial awareness and a track record of delivering results.
• Passion for outstanding food, drink and guest experiences.
• Hands-on approach, excellent communication skills and attention to detail.
• Understands that great hospitality starts with great people.

Responsibilities

• Lead, motivate and develop a team that delivers outstanding hospitality.
• Drive revenue, profitability and commercial performance across the hotel.
• Maintain exceptional standards across bedrooms, food & beverage, housekeeping and events.
• Oversee and develop the hotel’s events business, ensuring exceptional delivery of weddings, functions and special occasions.
• Create memorable guest experiences that encourage repeat visits and glowing reviews.
• Build strong relationships within the local community and maximize Romsey’s market-town location.
• Take ownership of recruitment, training, budgets, costs and day-to-day operations.
• Celebrate the hotel’s unique heritage while ensuring it thrives for modern guests.

Skills

Leadership

Event management

Commercial awareness

Food and beverage passion

Communication

Attention to detail

People development

Job description

General Manager – The White Horse Hotel, Romsey

Lead a historic coaching inn. Inspire an exceptional team. Create unforgettable experiences.

Are you a passionate hospitality leader ready to take the reins of a truly special hotel?

The White Horse Hotel in Romsey, Hampshire, is a remarkable 15th-century coaching inn rich in history, character and charm. With individually designed bedrooms, a beautiful Tudor Lounge, a welcoming brasserie and distinctive period interiors, this is an opportunity to lead a unique hotel where heritage meets modern hospitality.

We’re looking for an ambitious and people-focused General Manager to bring our hotel to life, inspire our team and deliver exceptional experiences for every guest.

What you’ll be doing

• Lead, motivate and develop a team that delivers outstanding hospitality.
• Drive revenue, profitability and commercial performance across the hotel.
• Maintain exceptional standards across bedrooms, food and beverage, housekeeping and events.
• Oversee and develop the hotel’s events business, ensuring exceptional delivery of weddings, functions and special occasions.
• Create memorable guest experiences that encourage repeat visits and glowing reviews.
• Build strong relationships within the local community and make the most of Romsey’s thriving market-town location.
• Take ownership of recruitment, training, budgets, costs and day-to-day operations.
• Celebrate the hotel’s unique heritage while ensuring it continues to thrive for modern guests.

What we’re looking for

• Proven experience in a General Manager or senior hospitality leadership role.
• Essential: Proven experience managing and delivering events, including functions, weddings and special occasions.
• A natural leader who inspires, supports and develops their team.
• Strong commercial awareness and a track record of delivering results.
• A passion for outstanding food, drink and guest experiences.
• A hands-on approach, excellent communication skills and attention to detail.
• Someone who understands that great hospitality starts with great people.

What’s in it for you?

At The Coaching Inn Group, we believe in looking after our people and helping them build rewarding careers.

• Work-life balance: A genuine commitment to flexibility and working together to support a healthy work-life balance.
• Weekly tips: 100% of gratuities distributed to our teams every week through our TipJar tronc scheme.
• Generous bonuses: Monthly, quarterly and annual bonus opportunities.
• Health and wellbeing: Private healthcare, life insurance and an annual Health & Wellbeing grant.
• More time off: 33 days’ holiday.
• Exclusive discounts: Up to 50% off food across our hotels and 50% off accommodation.
• Something special: Take advantage of our annual stay for just £1 offer.
• Career development: Access to our award-winning career development programmes.
• Personal support: Employee Assistance Programme and ongoing wellbeing support.

Ready to make history?

If you’re ready to lead a distinctive hotel, build a brilliant team and grow our events business in the heart of Romsey, we’d love to hear from you.

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