General Manager – Historic Coaching Inn & Events Leader

White Horse Hotel; East Oakley; On-site; GBP 80,000 - 110,000; Full time

Benefits offered by this job

Work-life balance

Weekly tips

Generous bonuses

Health and wellbeing

33 days holiday

Exclusive discounts

Annual stay for £1

Career development

Employee Assistance Programme

Job summary

The White Horse Hotel in Romsey seeks an experienced General Manager to lead a historic 15th-century coaching inn and its team. You will drive guest experiences, manage events, and oversee all operations in a hands-on, people-centric role that blends heritage with modern hospitality.

Join a property with character, a Tudor Lounge, and a thriving local market-town setting. You will shape the guest journey, lead revenue growth and mentor a motivated team dedicated to outstanding service.

Qualifications

• Proven experience in a General Manager or senior hospitality leadership role.
• Essential: Proven experience managing and delivering events, including functions, weddings and special occasions.
• A natural leader who inspires, supports and develops their team.
• Strong commercial awareness and a track record of delivering results.
• A passion for outstanding food, drink and guest experiences.
• A hands-on approach, excellent communication skills and attention to detail.
• Someone who understands that great hospitality starts with great people.

Responsibilities

• Lead, motivate and develop a team that delivers outstanding hospitality.
• Drive revenue, profitability and commercial performance across the hotel.
• Maintain exceptional standards across bedrooms, food and beverage, housekeeping and events.
• Oversee and develop the hotel’s events business, ensuring exceptional delivery of weddings, functions and special occasions.
• Create memorable guest experiences that encourage repeat visits and glowing reviews.
• Build strong relationships within the local community and make the most of Romsey’s thriving market-town location.
• Take ownership of recruitment, training, budgets, costs and day-to-day operations.
• Celebrate the hotel’s unique heritage while ensuring it continues to thrive for modern guests.

Skills

General Manager experience

Events management

Team leadership

Commercial awareness

Communication skills

Job description

The White Horse Hotel in Romsey seeks an experienced General Manager to lead a historic 15th-century coaching inn and its team. You will drive guest experiences, manage events, and oversee all operations in a hands-on, people-centric role that blends heritage with modern hospitality.

Join a property with character, a Tudor Lounge, and a thriving local market-town setting. You will shape the guest journey, lead revenue growth and mentor a motivated team dedicated to outstanding service.