Hotel General Manager

White Horse Hotel; East Oakley; On-site; GBP 80,000 - 110,000; Full time

Benefits offered by this job

Work-life balance

Weekly tips

Generous bonuses

Health and wellbeing

33 days holiday

Exclusive discounts

Annual stay for £1

Career development

Employee Assistance Programme

Job summary

The White Horse Hotel in Romsey seeks an experienced General Manager to lead a historic 15th-century coaching inn and its team. You will drive guest experiences, manage events, and oversee all operations in a hands-on, people-centric role that blends heritage with modern hospitality.

Join a property with character, a Tudor Lounge, and a thriving local market-town setting. You will shape the guest journey, lead revenue growth and mentor a motivated team dedicated to outstanding service.

Qualifications

• Proven experience in a General Manager or senior hospitality leadership role.
• Essential: Proven experience managing and delivering events, including functions, weddings and special occasions.
• A natural leader who inspires, supports and develops their team.
• Strong commercial awareness and a track record of delivering results.
• A passion for outstanding food, drink and guest experiences.
• A hands-on approach, excellent communication skills and attention to detail.
• Someone who understands that great hospitality starts with great people.

Responsibilities

• Lead, motivate and develop a team that delivers outstanding hospitality.
• Drive revenue, profitability and commercial performance across the hotel.
• Maintain exceptional standards across bedrooms, food and beverage, housekeeping and events.
• Oversee and develop the hotel’s events business, ensuring exceptional delivery of weddings, functions and special occasions.
• Create memorable guest experiences that encourage repeat visits and glowing reviews.
• Build strong relationships within the local community and make the most of Romsey’s thriving market-town location.
• Take ownership of recruitment, training, budgets, costs and day-to-day operations.
• Celebrate the hotel’s unique heritage while ensuring it continues to thrive for modern guests.

Skills

General Manager experience

Events management

Team leadership

Commercial awareness

Communication skills

Job description

General Manager – The White Horse Hotel, Romsey

Lead a historic coaching inn. Inspire an exceptional team.
Create unforgettable experiences.

Are you a passionate hospitality leader ready to take the
reins of a truly special hotel?

The White Horse Hotel in Romsey, Hampshire, is a remarkable
15th-century coaching inn rich in history, character and charm. With
individually designed bedrooms, a beautiful Tudor Lounge, a welcoming brasserie
and distinctive period interiors, this is an opportunity to lead a unique hotel
where heritage meets modern hospitality.

We’re looking for an ambitious and people-focused General
Manager to bring our hotel to life, inspire our team and deliver exceptional
experiences for every guest.

What you’ll be doing

• Lead, motivate and develop a team that delivers outstanding hospitality.
• Drive revenue, profitability and commercial performance across the hotel.
• Maintain exceptional standards across bedrooms, food and beverage, housekeeping and
  events.
• Oversee and develop the hotel’s events business, ensuring exceptional delivery of
  weddings, functions and special occasions.
• Create memorable guest experiences that encourage repeat visits and glowing
  reviews.
• Build strong relationships within the local community and make the most of
  Romsey’s thriving market-town location.
• Take ownership of recruitment, training, budgets, costs and day-to-day
  operations.
• Celebrate the hotel’s unique heritage while ensuring it continues to thrive for
  modern guests.

What we’re looking for

• Proven experience in a General Manager or senior hospitality leadership role.
• Essential: Proven experience managing and delivering events, including functions,
  weddings and special occasions.
• A natural leader who inspires, supports and develops their team.
• Strong commercial awareness and a track record of delivering results.i>
• A passion for outstanding food, drink and guest experiences.
• A hands-on approach, excellent communication skills and attention to detail.
• Someone who understands that great hospitality starts with great people.i>

What’s in it for you?

At The Coaching Inn Group, we believe in looking after our
people and helping them build rewarding careers.

• Work-life balance: A genuine commitment to flexibility and working together to
  support a healthy work-life balance.
• Weekly tips: 100% of gratuities distributed to our teams every week through
  our TipJar tronc scheme.
• Generous bonuses: Monthly, quarterly and annual bonus opportunities.
• Health and wellbeing: Private healthcare, life insurance and an annual Health
  & Wellbeing grant.
• More time off: 33 days’ holiday.
• Exclusive discounts: Up to 50% off food across our hotels and 50% off
  accommodation.
• Something special: Take advantage of our annual stay for just £1 offer.
• Career development: Access to our award-winning career development
  programmes.
• Personal support: Employee Assistance Programme and ongoing wellbeing support.

Ready to make history?

If you’re ready to lead a distinctive hotel, build a
brilliant team and grow our events business in the heart of Romsey, we’d love
to hear from you.

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