General Manager

Heartwood Collection; Royal Leamington Spa; On-site; GBP 45,000 - 70,000; Full time

Benefits offered by this job

Competitive salary package with TRONC*

Performance-based bonus

48-hour contract

Private healthcare with Bupa

Stepping Stones leadership programme

Employee discounts across retailers

Job summary

Heartwood Collection is seeking a General Manager to lead one of our premium hospitality sites. You’ll inspire a talented team, deliver outstanding guest experiences and take ownership of on-site operations to drive strong commercial performance.

You’ll bring proven leadership in a premium pub, restaurant or hospitality business, a passion for fresh food and quality service, and the ability to coach managers on budgets and KPIs. This role offers growth within a fast‑growing collection.

Qualifications

• Proven leadership experience within a premium pub, restaurant or hospitality business.
• Strong commercial awareness, including budgets, KPIs and profitability.
• Hands-on leadership style with on-floor presence.
• Excellent operational and organisational skills with a focus on quality.
• Ability to inspire, coach and develop managers and their teams.
• Ability to build community connections and lasting guest relationships.

Responsibilities

• Lead the business with energy, personality and pride.
• Inspire your team to deliver outstanding hospitality.
• Develop lasting relationships with guests and the local community.
• Take ownership of the site's commercial performance.
• Be visible on the floor and mentor colleagues.
• Drive standards across service, food quality and guest experience.

Skills

Leadership

Budget management

Operational excellence

People development

Customer service focus

Commercial awareness

Job description

General Managers – Your Next Chapter Starts with Heartwood Collection

Lead an exceptional team. Make your mark. Grow with us.

Great hospitality starts with great leaders. At Heartwood Collection, we’re looking for talented General Managers who want to build brilliant teams, run exceptional businesses and create places that guests love returning to.

Home to Heartwood Inns and Brasserie Blanc, we bring together fresh seasonal food, warm hospitality and beautiful surroundings. Our ambition is to sit at the heart of every local community we serve, creating memorable experiences for every guest, every day.

Be Part of Something Growing

With more than 50 pubs and brasseries, and an exciting programme of new openings ahead, this is a fantastic time to join Heartwood Collection. By the end of 2026, we will also operate more than 300 boutique bedrooms, expanding our collection beyond outstanding places to eat and drink into relaxed, high-quality stays. To support this growth, we’re recruiting exceptional hospitality leaders ahead of our upcoming openings. Joining us now means you can get to know our culture, our standards and our people while developing towards the right long-term General Manager opportunity within the collection.

We’re currently looking for talented leaders across:

• Birmingham and the Cotswolds
• Thames Valley and Oxfordshire
• Greater London and Surrey
• The South Coast

If you’re ready to take ownership of a thriving hospitality business and want to grow your career with one of the UK’s fastest-growing premium hospitality groups, we’d love to hear from you.

The Opportunity

As a General Manager with Heartwood Collection, you’ll be trusted to lead your business with energy, personality and pride. You’ll inspire your team to deliver outstanding hospitality, build lasting relationships with your guests and local community, and take real ownership of your site’s commercial performance. You’ll be visible, hands-on and present, setting the standard on the floor while developing the people around you and creating a culture where everyone can perform at their best. This is an opportunity to lead a quality hospitality business while building your future within an ambitious and growing collection.

About You

You’re a natural hospitality leader who combines a genuine love of people and service with the commercial confidence to run a successful business.

You’ll bring:

• Proven leadership experience within a successful premium pub, restaurant or hospitality business
• A genuine passion for fresh food, quality drinks and memorable guest experiences
• The ability to inspire, coach and develop managers and their teams
• Strong commercial awareness, including experience managing budgets, KPIs and profitability
• A hands-on leadership style and the confidence to lead from the floor
• Excellent operational and organisational skills, with an uncompromising focus on quality and consistency
• The ability to build strong community connections and lasting guest relationships
• A track record of delivering results within a branded or multi-site hospitality environment

What matters most is that you have the leadership, ambition and passion to create something special.

General Manager- What's in it for you?

• Competitive salary package including TRONC* and performance-based bonus
• 48-hour contract
• Private healthcare with Bupa
• Tailored training and career progression through our Stepping Stones leadership programme
• Access to Hospitality Action via our Employee Assistance Programme
• Discounts across hundreds of retailers and experiences through Reward Gateway
• Instant pay access with EarlyPay
• Enhanced maternity & paternity leave
• Up to £1,500 referral bonus
• Option to purchase up to 5 additional days' holiday each year
• 50% off food at Heartwood Inns and Brasserie Blanc, plus 20% for friends and family
• Exclusive discounts on stays in our beautiful inn bedrooms
• Birthday gift and long service recognition
• Cycle to Work scheme

Why Heartwood Collection?

We're not just growing, we're building careers.

• Sunday Times Best Places to Work
• Double Winner - Publican Awards
• Best Pub Brand/Concept - Publican Awards
• Exciting expansion plans across both Heartwood Inns and Brasserie Blanc

We're passionate about developing our people, promoting from within, and giving our General Managers the support and autonomy to build businesses that become true destinations within their communities.

Join us at an exciting point in our journey and build a career with a collection that is growing without losing sight of what makes hospitality special: great people, generous experiences and places full of character.

If you’re ready to lead, grow and make your mark, we’d love to start a conversation.

Compensation: To be discussed