Hotel General Manager

Leisureplex Hotel Group; Llandudno; On-site; GBP 55,000 - 64,000; Full time

Job summary

A leading company in the leisure sector is seeking a Hotel General Manager for their Hydro Hotel in Llandudno. This role involves overseeing hotel operations, ensuring guest satisfaction, and managing a team. The ideal candidate will have hotel management experience and a strong customer service focus. The position offers a competitive salary, bonuses, and various employee benefits, including job security and training opportunities.

Benefits

Bi-annual tax-free dividend

Hotel Managers bonus scheme

Funding for training courses

Job Security

Occupational sick pay scheme

Discounts on holidays and hotel stays

Employee assistance programme

Length of service rewards

Live in accommodation

Free employee meals

Qualifications

• Operational experience in coaching hotels or hospitality sector.
• Strong problem-solving capabilities and budgeting experience.

Responsibilities

• Maximize guest satisfaction and comfort.
• Ensure health and safety standards are maintained.
• Lead the hotel team and manage recruitment.

Skills

Problem Solving

Customer Service

Time Management

Attention to Detail

Education

Hotel Management Experience

Job description

Alfa Leisureplex Group has an opportunityfor a Hotel General Manager to join our team based at our Hydro Hotel, Llandudno.

The Alfa Leisureplex Group is one of the UK’s most highly respected coach holiday and hotel companies with a consolidated turnover of over £70 million per year. We are the UK’s only employee-owned Travel Group and our brands include Leisureplex Hotels and Alfa Travel. Our mission is to provide high quality memorable holidays for our guests.

Leisureplex Hotels own and operate 24 hotels in the UK’s most popular seaside locations. We have a combined bed stock of over 2,000 rooms and achieve strong all year-round occupancies due to our sister brands Alfa Travel, plus our links to other coach operators and group organisers.

You would be joining the group during an exciting period as we continue to see significant growth in the number of customers choosing to holiday with us each year. As an employee-owned business with almost 1,000 employee owners, we see our people as our most valuable asset in growing our business and continuing to provide a high-quality service to our customers.

The Hotel General Manager Role:

The Hydro Hotel is a 126 bedroom hotel, catering primarily for Coach Guests. As a Hotel General Manager, you will report to the Regional Manager and be required to work within the operational and fiscal guidelines set by the Alfa Leisureplex Group. These are designed to enable efficient, well-budgeted and comfortable guest-friendly hotels. You will be responsible for all aspects of running the hotel and will be expected to buy into the employee ownership ethos and operate according to company policy, demonstrating the highest professional standards in all aspects of work.

This role would be ideally suited to a candidate with Hotel Management experience or a comparable managerial role within the leisure industry. We would consider and encourage applicants with a hospitality background who are looking to take the next steps in their careers. The Alfa Leisureplex Group encourages candidates with a practical approach to apply, as excellent training will be provided to succeed in this role.

This role offers a base salary of £55,000 per annum dependent on the candidate, as well as being part of the Hotel Managers Annual Bonus scheme and other excellent additional benefits. Live in accommodation would be considered if required.

Key Tasks:

• Working proactively with all key stakeholders to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution
• To ensure the security of the hotel building and other company assets (including stock and cash)
• Ensuring the Health and Safety standards of the Hotel are maintained at all times
• Leading your team including your Assistant Manager, Heads of Departments and colleagues to ensure the smooth running of the hotel
• Recruitment, selection, on-boarding and training of all new employee owners
• Ensure that company standards are maintained in all areas of the operation including making recommendations for repairs/renewals in accordance with the annual budget cycle
• Running a profitable hotel unit

The Ideal Candidate:

• Operational experience, preferably in coaching hotels within travel or the hospitality sector
• Strong problem-solving capabilities
• Experience with budgeting and finances
• A demonstrable record of delivering exceptional customer service
• Willing to work a flexible schedule including evenings, weekends and bank holidays
• Excellent level of English
• Food hygiene and health and safety knowledge
• Able to effectively prioritise and balance guest expectations with business requirements
• Able to produce reports clearly and logically to a high standard, having numeracy, logistical, and planning skills
• Willing to work towards and promote the Groups Core Values

Personal Attributes:

• Excellent attention to detail
• Strong time management skills
• Resilient and able to hit deadlines consistently
• Flexible approach to work
• Proactive and willing to use your own initiative
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy

We are an employee-owned company, what does this mean?

• Bi-annual tax-free dividend due to our employee-owned status (over £1,200 last full year)
• Hotel Managers bonus scheme
• Funding for any relevant training courses to aid your development
• Job Security – our employee-owned status provides better job security, as we can't be sold to another company
• Support and continuous development opportunities
• Competitive occupational sick pay scheme
• Fantastic discounts on our holidays and hotel stays
• Employee assistance programme - Health Assured
• Length of service rewards
• Live in accommodation
• Free employee meals
• Build your pension – we have a pension scheme in place that the Company contributes towards
• Reward, recognition and engagement programs

If you feel you have the necessary skills and attitude to be a successful Hotel General Manager within the Alfa Leisureplex Group, click ‘apply’ today. We’d love to hear from you!