Hotel Front Desk & Guest Services Associate

Delta Hotels by Marriott Swindon; Swindon; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Free Meals on Duty

Uniform Provided

Explore Discounts

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Job summary

Delta Hotels by Marriott Swindon invites you to join our front desk team, delivering warm, professional service to every guest. You will greet guests, handle inquiries, manage bookings, process payments and ensure a smooth check-in experience.

We offer competitive pay, comprehensive development opportunities, and a range of benefits, including discounted stays, meals, uniform provision, pension, and employee assistance. Join a global network that values respect and career growth.

Qualifications

• Minimum 1 year of related customer service experience.
• High school diploma or GED required.
• Strong communication and friendly demeanor essential.

Responsibilities

• Greet and welcome guests in a friendly, professional manner.
• Answer phone calls and direct to appropriate departments.
• Assist guests with inquiries about club services, memberships, and facilities.
• Manage bookings and reservations for club activities and services.
• Maintain accurate records of guest interactions and transactions.
• Handle payments and process transactions for memberships, services, and equipment rentals.
• Ensure cleanliness and organization in the reception area.
• Coordinate with other departments to fulfil guest requests and ensure smooth operations.
• Monitor guest feedback and implement improvements to enhance experience.
• Follow safety and hygiene protocols to maintain a safe environment.

Skills

Customer service

Communication

Guest interaction

Education

High School Diploma or GED

Job description

Delta Hotels by Marriott Swindon invites you to join our front desk team, delivering warm, professional service to every guest. You will greet guests, handle inquiries, manage bookings, process payments and ensure a smooth check-in experience.

We offer competitive pay, comprehensive development opportunities, and a range of benefits, including discounted stays, meals, uniform provision, pension, and employee assistance. Join a global network that values respect and career growth.