Hotel FOH Assistant

Hosco; Belfast City; On-site; GBP 18,000 - 23,000; Full time

Job summary

Eden Locke in Edinburgh is seeking a Front Of House Assistant to join the team. You will welcome guests, take orders, and deliver food and drinks to create a memorable dining experience. This role emphasizes attentive service, teamwork, and adherence to brand standards in a vibrant hospitality setting.

Responsibilities include handling payments, upselling opportunities, supporting events, and maintaining a clean, inviting space for guests across flexible, multi-site operations.

Qualifications

• Experience in a customer-facing role is preferred but not required.
• Confident with IT systems and software, including Microsoft Office.
• Strong communication and a friendly, attentive service approach.

Responsibilities

• Greet guests, take orders, and serve food and drinks to ensure a positive dining experience.
• Present menus, record orders accurately, and coordinate timely service.
• Process payments and handle customer queries with a positive attitude.
• Support events and maintain a clean, inviting dining area and public spaces.
• Follow hotel policies, safety procedures and brand standards.

Skills

Customer Service

Communication

IT Proficiency

Food & Beverage Knowledge

Attention to Detail

Multi-tasking

Problem Solving

Teamwork

Tools

Microsoft Office

Job description

We are looking for a Front Of House Assistant to join Eden Locke, Edinburgh. Our desire to inspire soulful hospitality is taking us on a journey of evolution and growth, making our presence felt in major cities across the UK and Europe. We entrust our vision, purpose and brand to the hands of our teams. It’s a big responsibility and this is why we seek and develop unique individuals to lead the charge. When and Where? 24 hours a week, over 3 days. We believe in working flexibly – this includes flexibility in working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information. From city to tranquillity, in just a few steps. This is Eden Locke – a peaceful haven for sleeping, working and living, minutes from Edinburgh’s main sites. Set behind a grand Georgian façade, Eden Locke has just 72 apartments making it our most intimate Locke location. But what it lacks in size, it more than makes up for in style and beauty.

JOB OVERVIEW

To co-operate and work with departmental colleagues and team members across the business, carry out tasks as designated and manage the day-to-day practical aspects of customer service in an organised, structured and professional way.

Primary duties include greeting guests, taking orders, serving food and drinks, and ensuring a positive dining experience. To carry out all tasks and procedures in line with statutory requirements and ensure that customer service is provided in line with the business and performance objectives of the Hotel.

DUTIES AND RESPONSIBILITIES

Service Delivery: Creating tell-your-mates experiences that makes guests want to keep coming back. Welcome guests, direct them to their tables, and ensure a clean and inviting space. Present menus, answer questions about dishes and beverages, and accurately record orders. Deliver food and beverages promptly and efficiently, ensuring proper presentation and temperature. Refill drinks, clear used plates, and maintain a clean and organised dining area. Process payments, whether by credit card or room charging. Being empowered to use your initiative when dealing with handle customer complaints or issues with a positive attitude and seek to resolve them. Ensure tables are set up appropriately, and the dining area is clean and tidy. Relay orders accurately, address any issues with preparation, and coordinate service Actively looking for opportunities to grow revenue. Identifying upselling opportunities General Operations & Team Support: Work flexibly across multiple areas depending on business needs. Support events, activations, and lifestyle programming. Ensure public areas remain clean, inviting, and on-brand. Maintain a positive, supportive, and inclusive team environment. Follow all hotel policies, safety procedures, and brand standards. Other: While this job description is intended to be an accurate reflection of the duties involved with this position, the company reserves the right to add, remove or alter duties when business need dictates.

REQUIRED KNOWLEDGE, SKILLS & EXPERIENCE FOR THIS ROL E

Experience: Previous experience in a customer-facing role preferred Confidence using IT systems and software (including Microsoft Office) Skills: Customer Service: Friendly, attentive, and able to handle wide range of customer interactions. Natural influencing skills with a knack for managing expectations Communication: Excellent verbal and non-verbal communication skills. Knowledge of Food and Beverages: Familiarity with menu items, drink options, and potential allergies or dietary restrictions. Attention to Detail: Accurate order taking, ensuring correct presentation, and maintaining a clean dining area. Multi-tasking: Ability to handle multiple tasks simultaneously while maintaining efficiency. Problem-Solving: Able to address customer issues or resolve unexpected situations. Teamwork: Collaborate effectively with other servers, kitchen employees, and bar staff.

Experience: Not required
Employment: Full-time

About Hosco: Hosco empowers the hospitality industry by connecting, inspiring, and providing opportunities to professionals around the world.