Flexible Front of House Associate — Guest Experience

Hosco; Belfast City; On-site; GBP 18,000 - 23,000; Full time

Job summary

Eden Locke in Edinburgh is seeking a Front Of House Assistant to join the team. You will welcome guests, take orders, and deliver food and drinks to create a memorable dining experience. This role emphasizes attentive service, teamwork, and adherence to brand standards in a vibrant hospitality setting.

Responsibilities include handling payments, upselling opportunities, supporting events, and maintaining a clean, inviting space for guests across flexible, multi-site operations.

Qualifications

• Experience in a customer-facing role is preferred but not required.
• Confident with IT systems and software, including Microsoft Office.
• Strong communication and a friendly, attentive service approach.

Responsibilities

• Greet guests, take orders, and serve food and drinks to ensure a positive dining experience.
• Present menus, record orders accurately, and coordinate timely service.
• Process payments and handle customer queries with a positive attitude.
• Support events and maintain a clean, inviting dining area and public spaces.
• Follow hotel policies, safety procedures and brand standards.

Skills

Customer Service

Communication

IT Proficiency

Food & Beverage Knowledge

Attention to Detail

Multi-tasking

Problem Solving

Teamwork

Tools

Microsoft Office

Job description

Eden Locke in Edinburgh is seeking a Front Of House Assistant to join the team. You will welcome guests, take orders, and deliver food and drinks to create a memorable dining experience. This role emphasizes attentive service, teamwork, and adherence to brand standards in a vibrant hospitality setting.

Responsibilities include handling payments, upselling opportunities, supporting events, and maintaining a clean, inviting space for guests across flexible, multi-site operations.