Hotel Duty Manager: Front Desk & Operations Lead

Adecco Portugal; Uxbridge; On-site; GBP 25,000 - 34,000; Full time

Job summary

A Hotel Duty Manager is needed in Uxbridge. The role involves shifts 6:30am-3:30pm and 3pm-11pm across 5 out of 7 days, including evenings and weekends. Salary is £18.57 per hour. The position is 6-12 months, based in Uxbridge.

The candidate will lead the team, operate Opera PMS, manage reservations, recruit/train staff, monitor performance, coordinate with departments, handle guest queries, manage cash, and ensure service standards and budget adherence.

Responsibilities

• Leading by example to develop and motivate the team.
• Operate the Opera Hotel Property Management System to effectively manage all guest reservations.
• Support completion of month end financial submission.
• Recruiting, training and actively managing in house staff to ensure a satisfactory performance is achieved on time.
• Ensuring that staff whilst on duty, are working to the standards expected by management and that accurate records on time sheets are recorded for payment purposes.
• Must be able to arrange cover or step in should there be a staff shortage on shift
• Observe and monitor workers' performance to make sure that company rules and procedures are being followed.
• Confer and co-operate with other department managers to co-ordinate hotel activities
• Answer questions about hotel policies and services, and resolve customers complaints.
• Purchase supplies or services from outside vendors
• Inspect hotel for cleanliness and appearance.
• Co-ordinate front-office duties and resolve problems.
• Greet and register guests.
• Collect payment and cash up and record money earned and spent.
• Assign duties to workers and schedule shifts to suit the needs of the business
• Analyse financial information, create reports to meet the requirements of the business as requested.
• Coach colleagues on how to do undertake the duties of their role and motivate them to finish projects, and meet deadlines.
• Ensuring that customers receive the correct standard of service delivery to the specified standard on time and in a pleasant and polite manner
• Be able to advise dissatisfied customers on Customer Complaints procedure and try to rectify problems
• Be visible and available to guests in the restaurant, lounge and bar areas during peak service times.
• Whilst on duty, ensure that all standard checklists are implemented, used as prescribed and guidance is followed across all areas.
• To ensure the cleanliness and checking of public areas and back of house and hotel surrounds are carried out efficiently and that it is clean according to the hotel operating standards
• Ensuring that expenditure is kept within budget by careful monitoring and seeking approval for additional expenditure prior to ordering.
• Ensuring that the University and hotel's financial procedures are followed.
• Ensuring that staff provide you with correct and accurate information to enable payments to be processed.
• Aim to achieve maximum occupancy levels in order to maximise income potential and to record the appropriate statistics accurately.
• Ensuring that procedures are in place and followed for banking and keeping all takings and monies securely.
• Presents a weekly business update to the Head of Hotel and attend a formal monthly financial review.

Tools

Opera PMS

Job description

A Hotel Duty Manager is needed in Uxbridge. The role involves shifts 6:30am-3:30pm and 3pm-11pm across 5 out of 7 days, including evenings and weekends. Salary is £18.57 per hour. The position is 6-12 months, based in Uxbridge.

The candidate will lead the team, operate Opera PMS, manage reservations, recruit/train staff, monitor performance, coordinate with departments, handle guest queries, manage cash, and ensure service standards and budget adherence.