Hotel Operations & Safety Duty Manager

Accor; Liphook; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Countryside setting

Free meals on duty

Free on-site parking

Long Service Awards

Long Service Holiday Entitlement

28 days paid holiday entitlement

Refer a Friend Bonus Scheme (100)

Discounts across all Food & Beverage

Job summary

Old Thorns Hotel & Resort is seeking a Duty Manager to join our team to ensure the smooth and safe running of the hotel’s operational activities, delivering high standards of customer service and care.

You will supervise staff, uphold Health & Safety and COSHH policies, act as Fire Warden, hold a Personal Licence, provide first aid, and support front-of-house operations as needed. This role sits within the Accor network of brands.

Qualifications

• Must hold a valid Right to Work in the UK.
• First Aider (Emergency First Aid – essential | Full First Aid, Level 3 - desirable).
• Personal Licence Holder.
• Customer Service experience.
• Hospitality experience.
• Supervising experience.
• Previous experience working in a hotel.

Responsibilities

• Ensure the security of the hotel and guests.
• Ensure the safety of staff and guests with the correct use of equipment and crowd management.
• Understand and enforce the hotel’s Health & Safety, hygiene, accident reporting, fire procedure and COSHH policies and practices.
• Have complete knowledge of fire evacuation procedures and act as Fire Wardens whilst on duty and to safely evacuate hotel under emergency conditions.
• Hold a Personal Licence for the sale of alcohol and uphold licensing laws.
• Act as a first aider and carry out any first aid responsibilities as requested.
• Provide cover or assistance (including service within any FOH Department, as necessary).

Skills

Customer service

Hospitality

Supervising

First aid

Job description

Old Thorns Hotel & Resort is seeking a Duty Manager to join our team to ensure the smooth and safe running of the hotel’s operational activities, delivering high standards of customer service and care.

You will supervise staff, uphold Health & Safety and COSHH policies, act as Fire Warden, hold a Personal Licence, provide first aid, and support front-of-house operations as needed. This role sits within the Accor network of brands.