Hotel Deputy Operations Manager

ZipRecruiter; Aberdeen City; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join a leading luxury hotel and golf resort as a House and Lodge Manager. This hands-on role requires supervising all guest accommodations and services while ensuring the highest standards of quality and guest satisfaction are met. Successful candidates will have a strong background in luxury hotel operations and excellent leadership abilities.

Qualifications

• Experience within 4 or 5-star hotel operations.
• Proven ability to lead, train, and direct others.

Responsibilities

• Manage day-to-day operations of luxury accommodations.
• Develop and review standard operating procedures for guest satisfaction.
• Oversee housekeeping functions and ensure high quality of services.

Skills

Organisational skills

Communication skills

Leadership

Attention to detail

Job description

Job Description

Our client runs one of the UK's leading and most exclusive Hotel and Golf Resort settings. After a period of development and expansion, they are now looking to recruit a House and Lodge Manager to join their progressive senior leadership team.

Role Description

The House & Lodge Manager is responsible for the day-to-day management of the estate’s luxury, five-star guest accommodation and services. This is a hands-on management role covering every aspect of the hotel operation including front of house, reception, housekeeping, food and beverage, and concierge. Working closely with the sales and bookings teams to ensure the finer details of every stay, tailored package and private hire is delivered to the highest standard, this role is central to resort operations. The post holder must have a high level of organisational and communication skills with a proven ability to lead, train and direct others, as well as a meticulous eye for detail.

Key Duties & Responsibilities:

- Day-to-day overall management of House & Lodge accommodations and services including lounge, dining, bar, hot tub, and treatment room facilities

- Ensure routine daily set-up procedures are maintained at all times including heating and lighting settings, flowers and décor standards, cabinet/retail displays, dining room settings and bar set-up

- Develop and continuously review and update standard operating procedures, in consultation with senior management, to ensure maximum guest satisfaction

- Provide effective leadership and support to guest services, resort services, housekeeping and food and beverage staff

- Identify, plan and deliver onsite and external staff training and briefings to relevant service staff throughout the year, in line with the needs of the business

- Ensure-registration, payment processing and folio management is correct and up to-date at all times

- Oversee and manage hotel supplier and service agreements including cleaning contractors, linen services, in-room amenities, and other providers

- Ensure all hotel furnishings and equipment is fully operational and maintained to the highest standard including hot water, heating, TVs, handsets, phones, windows, blinds etc

- Oversee the house-keeping functions including laundry and linen management, mini-bar stock and amenity products and ordering

- Oversee the guest arrival and departure experiences including check in procedures, welcome gifts, welcome cards, VIP treats, gifts, turndown and surprise and delight standards

- Implement checks and procedures to support resort services staff maintain the presentation of rooms, public areas, walkways, and halls at all times

- Working closely with F&B management and oversee the food and beverage services at the House & Lodge including management of stock rooms and cellars

We are looking for candidate with strong exposure within 4 or 5* Hotel operations. We are looking for a hands on manager, who has strong experience within Rooms operations.