Hotel Deputy General Manager — Lead Operations & Team Growth

Dalata Hotel Group plc; Cardiff; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Free meals on duty

F&B discount

Employee room rate

Friends & Family rate

Extra annual leave

EAP

Cycle to work

Pension access

Dalata Academy

Staff events

Job summary

Dalata Hotel Group is seeking a Deputy General Manager in the United Kingdom. You will provide strategic leadership to the General Manager, guiding daily hotel operations, driving a high-performance culture and delivering exceptional guest experiences.

You will lead department heads, mentor staff, help shape the hotel strategy, and focus on profitability and cost management while supporting growth across the property.

Qualifications

• 3-4 years of experience in a Deputy, Operations or Senior Manager role within a large hotel.
• Experience in people leadership and motivation.
• Strong commercial awareness and experience in managing KPIs, targets, costs and revenues.
• Proven ability to develop and nurture talented employees.
• Strong communication skills, with comfort in contributing to the overall hotel strategy.
• Ability to develop and build relationships and influence at all levels of the organization.

Responsibilities

• Provide strategic support to the General Manager for all hotel operations.
• Directly lead the heads of departments.
• Ensure that all staff are consistently motivated and engaged to deliver exceptional service.
• Oversee succession planning by leading the development and continuous learning of hotel staff.
• Maintain the highest level of customer care within the property.
• Support the hotel's profitability and cost management efforts.

Job description

Dalata Hotel Group is seeking a Deputy General Manager in the United Kingdom. You will provide strategic leadership to the General Manager, guiding daily hotel operations, driving a high-performance culture and delivering exceptional guest experiences.

You will lead department heads, mentor staff, help shape the hotel strategy, and focus on profitability and cost management while supporting growth across the property.