Hotel Cluster Operations Leader

Cove; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Cove Cannon is seeking a proactive Cluster Operations Manager to oversee hotel operations across the Cove portfolio. You will coordinate Front Office, Housekeeping, F&B, and Maintenance, ensuring top‑tier service and operational efficiency.

Reporting to the Cluster General Manager, you will lead by example, drive performance, manage budgets, and implement continuous improvement while maintaining brand standards and guest satisfaction across properties in London and beyond.

Qualifications

• Bachelor’s degree or equivalent in hospitality management or related field.
• Minimum 5 years of hotel operations experience with at least 2 in a managerial role.
• Experience leading multi‑department operations (F&B, Front Office, Housekeeping, Maintenance).

Responsibilities

• Oversee day-to-day hotel operations across departments to maintain high service standards.
• Ensure compliance with health, safety and legal regulations.
• Monitor and optimise daily operations, resolving issues promptly.
• Lead, coach and develop department heads and teams.
• Drive guest satisfaction initiatives and handle escalations.
• Assist budgeting, forecasting and cost control to maximise profitability.

Skills

Operations management

Leadership

Budgeting

Guest experience

Communication

Education

Bachelor's degree in hospitality management

Tools

PMS

POS

Job description

Cove Cannon is seeking a proactive Cluster Operations Manager to oversee hotel operations across the Cove portfolio. You will coordinate Front Office, Housekeeping, F&B, and Maintenance, ensuring top‑tier service and operational efficiency.

Reporting to the Cluster General Manager, you will lead by example, drive performance, manage budgets, and implement continuous improvement while maintaining brand standards and guest satisfaction across properties in London and beyond.