HOTEL CLEANLINESS SUPERVISOR

TN United Kingdom; York; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading hotel in York as a Housekeeping Coordinator. You'll ensure cleanliness standards are met, assist in managing the housekeeping team, and provide exceptional service to guests. This role involves inspecting rooms, managing reports, and collaborating with various departments to enhance guest experience.

Benefits

Discounted room rates

Discount on food & beverage

Free use of Leisure Club facilities

Access to discounts and rewards

Employee Assistance Programme

Qualifications

• Assist management with hiring and training.
• Follow safety and security policies.

Responsibilities

• Inspect guest rooms and public areas for cleanliness.
• Document and resolve issues with room discrepancies.
• Welcome and acknowledge guests, anticipate their needs.

Skills

Communication

Teamwork

Job description

Social Network Login/Join

Delta Hotels by Marriott York offers a 4-star hotel experience in a beautiful location just steps from the York Racecourse. We feature stunning guest rooms, leisure facilities, and banqueting spaces including our Cast Iron Bar & Grill.

Benefits of Joining

• Discounted room rates for you and your friends & family worldwide
• Discount on food & beverage at Marriott hotels worldwide
• Free use of Leisure Club facilities
• Access to discounts, rewards, and perks with top brands
• Employee Assistance Programme

Position Summary

Inspect guest rooms, public areas, pool, etc., after cleaning by Hotel Cleanliness Experts to ensure quality standards. Manage room reports, verify room status, identify discrepancies, prioritize cleaning, and update room statuses. Assist Housekeeping management with daily activities and coordinate efforts with Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms, communicate changes in room assignments, and inform next shift of relevant issues. Complete necessary paperwork.

Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees. Follow all safety and security policies; report maintenance problems, hazards, accidents, or injuries; complete safety training and certifications. Maintain professional appearance and confidentiality, protect company assets. Welcome and acknowledge guests, anticipate their needs, assist guests with disabilities, and express genuine appreciation. Communicate clearly and professionally, develop positive relationships with colleagues, listen and respond to concerns, and ensure adherence to quality standards. Perform other duties as assigned by managers.