Hotel Admin & Guest Relations Coordinator

baseskillsacademy; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Discounted hotel rates

Meal benefits

Staff holiday

Pension

Training & events

Wellness benefits

Job summary

art'otel London Battersea is recruiting a Hotel Administrator to provide comprehensive administrative support to the Hotel Executive Team and ensure smooth day-to-day operations across departments at the premium Battersea Power Station property.

You will liaise on guest relations, assist HR tasks, maintain reports and minutes, and help uphold exceptional service for VIP guests. The role offers strong career development and a vibrant arts-focused workplace.

Qualifications

• Previous experience in an administrative or hospitality support role is highly desirable.

Responsibilities

• Provide comprehensive administrative support to the Hotel Executive Team, ensuring smooth day-to-day operations across all departments.
• Serve as a central point of contact for internal queries and external enquiries, ensuring timely and professional responses.
• Assist with guest relations, particularly for VIP guests, by liaising with relevant departments to guarantee exceptional service.
• Prepare and maintain accurate reports, meeting agendas, and minutes, supporting effective decision-making within the hotel.
• Maintain confidentiality regarding staff, business operations, and guest information at all times.
• Organise and maintain filing systems, ensuring records are up-to-date and easily accessible.
• Support HR and team engagement initiatives, assisting with administrative tasks related to recruitment, onboarding, and staff welfare.

Skills

Administrative support

Hospitality experience

Guest relations

VIP guest liaison

Job description

art'otel London Battersea is recruiting a Hotel Administrator to provide comprehensive administrative support to the Hotel Executive Team and ensure smooth day-to-day operations across departments at the premium Battersea Power Station property.

You will liaise on guest relations, assist HR tasks, maintain reports and minutes, and help uphold exceptional service for VIP guests. The role offers strong career development and a vibrant arts-focused workplace.