Hostel Support Woker

Squared; Luton; On-site; GBP 25,000 - 26,000; Full time

Benefits offered by this job

Annual leave 33+ days

Health cashplan

EAP program

Pension scheme

Life Assurance

Personal Accident Cover

Staff discounts portal

Car allowance

Flexible working

Job summary

Squared, a not-for-profit housing association, is hiring a Hostel Support Worker in Luton. You will assess new customers, develop support and risk management plans, and deliver regular coaching to empower residents toward independence.

The role involves group and one-to-one interventions, reflective practice, and mandatory training during the induction period. The successful candidate should have experience with vulnerable people, strong communication skills, IT literacy, and a non-judgemental

Qualifications

• Experience working with vulnerable people in customer-centred environment.
• Awareness of homelessness, wellbeing, support services and affordability.

Responsibilities

• Carry out assessments of new customers and devise support plans.
• Develop risk management plans and conduct regular coaching sessions.
• Support Service Managers and participate in group and one-to-one interventions.
• Engage in reflective practice and respond to complex resident situations.

Skills

Experience with vulnerable people

Job description

Job Description

Hostel Support Worker

Supported Housing | Squared Homes

Contract: Permanent

Salary: £25,000 - £26,000

Hours: 37 hours per week (Monday to Friday) including 1 in 4 weekends

Location: Luton

About Squared

Squared is a not-for-profit housing association supporting communities across Luton and South Bedfordshire since 1962. We are a welcoming, inclusive organisation where people feel valued, supported and empowered to make a real difference.

Our Benefits

• 33 days annual leave (including bank holidays), increasing with service (up to 38 days)
• Option to buy or sell up to 5 days leave
• Free Health Cashplan (after probation)
• Canada Life WeCare Employee Assistance Programme
• Pension scheme (Squared contributes 1.33% of employee contribution up to 8%)
• Life Assurance
• Personal Accident Cover
• Staff benefits portal with shopping discounts
• Essential Car User Allowance (in addition to mileage payments)
• Flexible, supportive working approach

About Supported Housing

Supported Housing is a vital part of Squared Housings service delivery. We provide tailored support to Luton residents living in our temporary and shared accommodation. Adopting a person-centred coaching approach, we aim to empower customers to help themselves in a secure, safe and stable environment. With the appropriate support, we work towards customers achieving their own best potential and enabling a smooth transition into successful independence in the community.

About The Role

You’ll carry out assessments of new customers, devise and implement support plans and risk management plans; conduct regular coaching sessions and support the Service Managers, participate in group and one to one intervention with customers of a specialist nature (e.g. CT informed interventions, motivational interviewing or harm minimisation interventions) where possible.

You’ll also participate in reflective practice sessions with regards to supporting customers with complex needs; utilise your knowledge, skills and experience to recognise difficult or challenging resident situations, supporting colleagues to influence and bring about positive change to the customers behaviour, all whilst ensuring that customers are fully informed of their rights and responsibilities. There will be mandatory training to take part in during your induction, which takes place during the working day as a general rule, so you’ll need to be available for this.

The Person

The successful candidate will have experience working with vulnerable people within a customer centred environment and will have an awareness of social issues such as homelessness, well-being, support services and affordability.

You will be self-motivated, have excellent communication skills, be IT literate and a confident decision maker and highly organised, enabling you to plan and prioritise effectively. Ideally, you will have evidence of community-based work/voluntary work and have experience in social care or housing-related sector. You will have a real passion for supporting and empowering others, with a non-judgemental approach.

Please note, this role will be subject to an enhanced DBS check.

So, if you welcome the challenge, and like to work in a collaborative and authentic way that gets results, we’d love to hear from you.

Why Work With Us?

At Squared, you’ll be part of a values-driven organisation where your work has genuine impact.

If you’re looking for a role where you can make a difference, develop your skills and work within a supportive and forward-thinking team, we’d love to hear from you.

Timeline Of Events

The recruitment process will be a two part process, stage will be an AI video interview and the second stage will be a face to face interview on or around 7th October 2026. We do reserve the right to close the job advert early depending on the number of applicants.